Luxury is not a thing
It's an Experience

A new definition in customer care.

why Lincoln?

For us, the customer relationship starts before your Lincoln purchase and continues long into ownership. Our dedication, our experience and our unique range of services promise to create an effortless ownership experience.

Concierge

Your 24/7 personal connection to vehicle solutions, services, roadside assistance and so much more. Lincoln's Concierge Team is dedicated to help in any way we can.

Lincoln Pickup & Delivery1

Simply schedule a pickup and we'll bring a loaner Lincoln to you. Then we'll deliver your Lincoln back to you washed2 and serviced. Service on your schedule is just one more example of seamless ownership.

The Lincoln WayTM APP3

Contact a personal Concierge. Schedule pickup & delivery.1 Find and reserve parking. 4 Connect with your vehicle remotely when equipped with Lincoln ConnectTM.5 These are just a few features now available at the touch of a finger.

Lincoln Black Label

Welcome to the ultimate expression of design and personal service. Your Lincoln Black Label vehicle includes a host of exclusive benefits. Like complimentary anytime car washes6 and annual detailing.7 And upgraded travel benefits including a complimentary vehicle for up to seven days when traveling to Los Angeles, San Francisco, Phoenix, Orlando or Atlanta international airports,8 within the first year of ownership.

  • 1. 2017 and newer model year Lincoln vehicles. Service is available for retail and warranty repair. Mileage limitations may apply. See your dealer for details.
  • 2. Availibilty depends on dealership participation. See dealer for details.
  • 3. The Lincoln Way App, compatible with select smartphone platforms, is available via download. Message and data rates may apply.
  • 4. Available in select cities.
  • 5. Lincoln Connect includes complementary 5-year subscription for remote features excluding Wi-Fi hotspot, and starts with vehicle sale date. Subscription is subject to compatible 4G network availability. Evolving technology/cellular networks may affect future functionality. Certain restrictions, 3rd-party terms, or message/data rates may apply.
  • 6. During ownership by first registered Lincoln Label owner during normal business hours at any participating Lincoln Black Label Dealer.
  • 7. Annual detailing limited to first four years of ownership.
  • 8. Maximum of two complimentary rentals. All taxes, fees (including but not limited to Air Conditioning Excise Recovery Fee, Concession Recovery fee, Vehicle License Recovery Fee, Energy Recovery Fee, Tire Management Fee, and Frequent Traveler Fee) and surcharges (including but not limited to Customer Facility Charge and Environmental Fee Recovery Charge) are the client's expense.

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