Nathan is a Lincoln expert and made the buying process simple and painless..

Everything was done as agreed re my oil change.

Very professionally and courteous! Mr. Brad and everyone at the store welcomed me with a smile. I want to thank Mr. Nathan for running everywhere to help me.

Yes my experience was amazing...Charles "cj" Joseph and Marlena Garmon are amazing people to work with. while educating me on how to properly operate my vehicle and also miss Gorman and her top notch customer service was impeccable. I'm so ecstatic to work with this team I was afraid to try big lot but I'm absolutely satisfied without reason. If you're looking for a new car you need to go and get what you deserve let CJ help you out . Also I was so surprised that a day later mr. Joseph gave me a courtesy call to check on me and also alert me that he had an extra key for me so I'm so excited about that and how much they do to help out their customers. This is always will be my go-to when I want to ride in style at an affordable rate .

My Lincoln was T-boned in an accident. The damage was extensive. I guess the parts were difficult to obtain as this was a 2018 Lincoln and because of this, I will assume the repair took longer than expected. Teresa Miller in collision was very patient and apologetic as she was the one calling with the updates and because one problem after another kept popping up, I'm sure she did not enjoy making the calls. However, she did make the calls if not everyday than every other day, keeping us updated on the progress and we appreciate her efforts. Then the car had to go to service for a a/c problem. I think the lady at the desk's name was Sharon, also very nice and sympathetic, ( it does help). Shortly after speaking with her, we received a call saying the manager of service (service) had obtained a loaner car which was a major easement of our problems. I'm sorry if i got he names of the service people wrong but i only spoke to them once. Finally our Lincoln is home and looks like new. Lincoln has always been good to us. We have been customers several time and always treated us well. Also to Jack Tashjian who is now a Internet manager. Jack has sold us 3 cars and though our problems were no longer his problems, he was sympathetic and tried to help. We will miss him when we purchase our next car.

From Dan to the rest of the service department they are nice and Bryce our salesman it?s always nice seeing them. I purchased my auto in May.

Greg was very helpful and courteous! I would highly recommend him to anyone. Financing was easy, low pressure and went quickly. It was a pleasure to do business with you!

My experience at AutoNation Lincoln was outstanding.

Seem to have their affairs in order no matter when the customers show up

Timely professional and perfect service.

Tammy was on top of things the whole time. She kept me up to date throughout the whole process. I will be using her for now on.

Tammy was on top of things the whole time. She kept me up to date throughout the whole process. I will be using her for now on.

The valet service was great! Tammy, the Service Manager, is always so helpful and personable when I call.

Great service

I love the service department at AutoNation. Tammy is always so nice! I love the fact that they'll come to my work to pick up my car and then drop it off to me by the end of the day. There's no "scheduling time off" for car repairs.

I limped into the dealer because when I put my foot on the brake petal it went to the floor and I was still moving. Dan and Tammy took great care to get me into a loaner and fix my vehicle! I have always had awesome service here! They treat you right and care that your vehicle is working great!

Tammy and Jay have service our family vehicle?s. They are the best in the industry.

I am very happy with the service I get from Jennifer. She is happy, polite and efficient and wonderful to deal with. She will always get 5stars. The quality of the repairs is not good. They leave greasy fingerprints on white cars (husbands truck) and destroy parts then lie - my car. I am concerned about what I haven?t found yet. They get 3stars It is only for Jennifer I still come there for my service.

Nathan that handles the Lincolns was excellent to deal with.

My car wouldn’t start, called Lincoln, they sent a tow truck, did a full assessment, replaced my battery, sent a courtesy vehicle to pick up my husband when it was ready, and charged me $0. They also threw in a free Bluetooth speaker to boot. Fast, friendly, and no hassle at all!

The service for my repairs was conducted at this dealership and was great.

Overall, very good. My salesman, Nathan, took care of me throughout the whole process and was especially good with explaining the technology.

Great place to get your car done Love their coffee, tea, hot chocolate and latte And donuts and bars

From start to finish the easiest car buying process I have ever been a part of.

Awesome palace to buy a new or used vehicle. This is my 3rd vehicle from AutoNation. They always treat you with the utmost respect & courtesy. I get treated better than I did at the BMW dealer. Imagine that!!

My service rep Whit Land was super with my car repair and was available to answer all my concerns

Have been doing business here for years would not go anywhere else.

Just bought 4th auto from AutoNation Ford/Lincoln. No pressure sales.CJ provided test drive. Nathan and Erie worked out the trade numbers. They have multiple dealerships and found exact car colors and equipment in Georgia. Transferred the car here. John Kaniicki breezed us through paperwork using great new tablet (financial manager) Nathan Goodroe taught us the new tech before we drove it away.

The employees was the most patient and friendly I ever experienced. I would highly recommend this company to my friends and family.

The Service Dapartment frankly is absolutely terrible. I would highly recommend purchasing from this dealership. However, go else where for all service needs.

Gil Allen and Nate are great to work with. I have purchased 3 cars now and had terrific customer service!!!

The service people are always very courteous and they always let you know what is being done to your car.

All of these stars goes to Whit and the people that did the work on my car. I've used Lincoln service for years and always had excellent customer service. My last visit was unprofessional, customer service dropped the ball and I'm really hoping it was a fluke.

I had an amazing experience at Autonation! Everyone was very pleasant and helpful. Great staff and great communication through the whole car buying process!

Jennifer on the Service Department is the best, we love her

Friendly, competent, reasonable, all you could ask for.

I had a great experience with buying a car from AutoNation/Lincoln/Ford. I got there and I saw a beautiful car sitting there I wanted to look at, and Nate helped me with everything from my trade in to getting the car detailed. Nate even stayed late and it was his wife's birthday. Thank you so much for going out of your way for me. By the way I love my new car!!

The people and service was fine, however when I got home and read the invoice I realized they had installed an aftermarket oil filter and conventional motor oil. I made a bad assumption that going to the Lincoln dealer I would get an OEM oil filter and Motorcraft synthetic blend oil. I am a retired field service engineer and old age prevents me from doing my own repairs any more. Overall I was very disappointed.

There were black hand prints on the inside of my window from the technician. Was not there before i took it in. Other than that service was fine

Bought a 2012 Ford Taurus from Bryce Roderick and am loving it. I was looking for a V6 sedan for less than $15,000, and he found me a great car at a great deal. I’ve been to 5 other car dealerships before purchasing and this one made me feel most at home with the free snacks and excellent customer service. I cannot recommend Bryce enough!!!

Last year I purchased a new F-150 from Auto Nation and I recieved a great deal. Thsi year when I wanted to surprise my wife withy a new Lincoln , it was Auto Nation I chose. Their staff is friendly and curteous and I have had nothing but positive experiences in the service department. A special recognition to David B. and Justin who made our shopping exeprience a pleasant one and Jennifer in service who always makes me feel like I'm the most important customer.

We experienced an untimely breakdown of our car and needed a replacement vehicle ASAP! Keeping the faith, we know, "God is Good", and was with us, and after working with AutoNation, we believe the gang over there are also GOOD!! We stopped in the dealership with the hope of returning home with a car. We were warmly greeted by a very non-salesmanlike young man named Eric Butler. Eric is a very poised and professional kind of guy, who knows his stuff about cars. He wasn't pushy or anything like what my husband and I expected we'd have to deal with to get into a car. Eric patiently showed us what options we had to choose from, given our circumstances, and helped us as we narrowed the possible choices down to 3 cars we really liked. Eric listened attentively as we explained what we were looking to accomplish, took our information, worked with his Manager on our behalf and put us in a beautiful new car! The staff worked together to provide us with great terms and awesome warranty options! Between Eric's genuine desire to assist us, and his Finance Director, John Kanicki's humorous and delightful personality while processing our paperwork, we came away with big SMILES on our faces for their quality customer service and willing **Attitudes**!! Needless to say, we will share our wonderful experience with our family and friends looking to buy a car. Without a doubt...AutoNation/Ford Lincoln-Orange Park location is the ONLY place we would refer people to go to, especially if they want to be treated well by a dealership that truly cares about their customers! Thanks guys for all of your help last night! It really means a lot to us.

Great & quick service!!

Love, love the service department at AutoNation Ford Lincoln especially Dan Coburn. I won't go anywhere else!

Love the team everyone is friendly. The lady who made the appointment was great. She called with updates often to keep me in the loop. The guy that picked my car up was very nice and handled my car with care

Awesome Experience! Friendly Staff Eager To Please Their Customers.

Very good service

They just make the car buying experience as easy as it gets.

Process was very straightforward. Ended up ordering F-150 to have the options and only the options I wanted. Jack Tashjian spent a good amount of time with me, test driving the available trucks and going through the ordering process. He was very helpful explaining the options/incentives/rebates available and worked to get me a good price on the truck.

Excellent Service, Got an awesome Lincoln, and the entire experience was top notch. Showroom and restrooms were very clean, lounge area was stocked with free drinks and snacks. Keep up the excellent work!!!

Love the employees here, everyone is so nice and welcoming. Love the coffee bar. When I purchased the car I was told first oil change complimentary but there was some miscommunication. Tammy hashed it out and was very professional about it. I am definitely going back for my car services.

Service manager Jennifer is knowledgeable and pleasant to deal with. Shop is clean.

On June 26, I brought my wife's 2017 MKC in for service. The staff was courteous (Tom), the waiting room clean and the car was done within the hour. Thanks for work well done. Bill Smith

Dropped off a car for Enterprise friendly service and employees

The dealer really listen to what I needed and went to write what I was looking for he's very patient with my questions

Fast service, Dan takes very good care of my suv , very professional .

Wife loves the awesome job you do on oil changes. Nice waiting area and the mechanics do not pressure her. They explain to her what needs to be done and why versus telling her what needs to be done. Thanks for putting her at ease when she is getting oil changes!!

Excellent service! Brought my mother-in-law's car in with no appointment and Dan jumped on it and got the service guys to change oil and filter and was out in less than 45 minutes

Great service department, See Dan O'Neal great person to help out with any problem you have.

My service experience was great. I was greeted immediately and my vehicle was taken in for service very quickly.

Lincoln dealer that treat you like a Ford owner never will buy a lincoln again

Great service. I only bring my Lincoln there.

Could not have wished for a better experience. Good information, fast answers to every question, sweet young man helped me from front door to delivering my new MKC. A happy granma, first time to buy a car on my own and it was a pleasure. Not to mention 'I think I got a good deal!" .

Had another great experience, Jennifer took great care of us as usual. Went thru the 130,000 recommendations and called me when she went thru what else needed . We had car back that day no headaches.

my sales person very knowledgeable, curious, was a pleasure to deal with.

work was done in the timeframe promised

Sales and staff was very helpful. This was first buying experience where I felt very comfortable

Great place to have your car serviced.

Professional and courteous.

Good and quick service.

Tammy in the service department is always so helpful and courteous.

We drove all the way down from SC for the car of my daughter’s dreams. I made numerous calls to a couple of different dealerships before driving down. When we showed up at AutoNation and asked for the sales manager, the salesman came out (he had emailed me also previously) with the key in his pocket and literally ran off into the lot to get us our car. We drove all around until satisfied and he showed my daughter all the features. Everyone was super nice and helpful. It was a fantastic experience and worth the drive.

Service dept was right on time for my appt (didn't have to wait at all). My service advisor was Greg Mosher and he went over everything with me before they did anything (new battery under warranty). Touched base with me after they took my rouge to the back and looked over my warranty plan and actually told me a few things I had that I didn't realize. Will definitely come back here the next time I need an oil change or service work done on my Rouge!

Dan Coburn has worked with my family for years. We've had several different vehicles. He is honest and trustworthy . Wouldn't have anyone else.

Very nice service advisor however, two hours for an oil change and tire rotation is a little long for a customer with an appointment.

Excellent experience. My husband Bruce and I were impressed from the moment we walked in the showroom. We were introduced to our salesman, Tony Escalante whose professionalism and demeanor was top notch. Answered our questions in a timely manner and showed us all aspects of the SUV we were interested in. New Vehicle Director, Emillio Rampone suggested we keep the car for the weekend which was a first. No dealer had ever offered this.We purchased a 2018 Ford Explorer Platinum. From our excellent salesman Tony Escalante (Best of the best), Emillo to Richa Owen in Finance, we were very pleased with our pressure free service and wonderful customer service.

I purchased my new truck from Autonation Ford Orange Park. My salesman was Nathan Goodroe. He is honest, straight forward, and doesn't try any doubletalk to sell a car. He made the experience so pleasant that I am going to buy my wife a Lincoln MKC from him in the future!!

gil allen and Clarence did a fantastic job gil found me the perfect car and Clarence got me a great rate.would recommend them to anyone looking for a vehicle

I️ bought my Mustang from AutoNation Ford and I️ almost love my new car as much as I️ love the Sales team. Emilio and staff took such good care of me that I️ will definitely be back to buy from them again!

I purchased my Explorer during the summer. I think I drove these guys crazy as I kept changing my mind, but they were very patient. I'm very picky and these guys (Emilio & Nathan) were great and never pressured me. I'll be back for my next vehicle.

Words cannot describe how happy we are that we purchased my new car at this location! Nathan Goodroe made for an incredibly easy experience, he literally had everything squared away and ready to go for us before we would even ask! He got me EXACTLY what I wanted!!! He definitely knows what he is doing and is amazing at it! If only all car salesmen were more like him...

I recently had the pleasure of working with Nathan G. to purchase a 2016 King Ranch. Without ever seeing the truck, he was prompt and quite helpful answering any and all questions I could have, even staying as late as he could to make sure I picked it up the day I wanted it after making the 6 hour drive through hurricane Irma evacuation traffic. The whole transaction took less than 45 minutes and I was on my way back to Tampa in no time. Outstanding dealership, great people, and a wonderful experience overall. Will definitely be coming back for future purchases

Nathan is the best ever. Helped us find the perfect car for our daughter.

Have been in for warranty service twice now. Though it's an enormous Dept, work was done well and timely. I've never had an issue with getting any of the warranty work approved, especially with worn trim pieces that could be argued "wear and tear". They don't have loaners but will pay for a rental that is on site. My only issue is that my Lincoln has three rows but the rental loaners are all smaller two-row SUVs.

Best experience for me, they were up front on all cost and no price changes from the internet deal they committed to. The salesmen and financial services worked diligently to get us out quickly as possible knowing we were on vacation.

Daniel did a great job when I needed service on my F350. I always dread using the dealer for service, but not now that I know Daniel will make sure the job gets done, and done right. I also would like to mention Boyd, the service department manager. He helped me at the last dealer he worked at and I was very pleased to find him again, as he will always do anything he can to make you happy. Thanks guys!

Our buying experience with Chris Dame of AutoNation Ford of Orange Park was GREAT!!! We got the exact car we wanted with ALL the bells and whistles. It was ready ahead of time!! And we absolutely LOVE it!! Thank you, Chris and Dan O'neil, and all the folks at AutoNation Ford of Orange Park!

Great experience , did not feel any pressure. Will showed us the used trucks that we wanted to see first. Then we moved on to the New Trucks. My wife and I both loved the truck as soon as we saw it. Ruby Red is fantastic color. Test drive sold the truck.

We traded our daughter's car in on a car to be in our names. AutoNation has NOT paid off the trade in. We found this out because she canceled her insurance (because she no longer owns a car) and she received a letter from DMV that her license would be suspended in 14 days because she canceled her insurance. Upon checking we found that AutoNation did not pay off the vehicle and the bank says her payment is now 2 weeks past due. The DMV also still shows the vehicle to be registered to her with a lien on it. This is a huge mess and now AutoNation is telling us that we should have made the next payment and should have kept the insurance on the car. Seriously? Why would you do that for a car you traded in and was told would be paid off in less than 20 days? So AutoNation messed up big but they want to blame us for this fiasco. DO NOT DO BUSINESS WITH IDIOTS!!! WE WILL NEVER PURCHASE A CAR FROM ANY AUTONATION FACILITY. If I could give this car back to them, I would. Our next step is to contact our attorney immediately.

I've been dealing with this for the last 15 years & never had a better relationship with service. Dan C. Is the upmost professional in a Dealership Service I've ever seen in my life!! Every one of their employees are outstanding!

Timely appointment, met shortly after I arrived and Dan quickly wrote up my service request along with and additional items requested. A Shuttle ride was ready and I was returned to residence within 15 minutes of my arrival.

After being highly recommended, the service I received was not what I would want to subject on anyone else. I constantly had to remind service rep of obvious incomplete repairs. For example, window being replaced had factory tint but the replacement did not, and if I didn't question it. the service rep would not have either. Also, the tint was not included in originally estimate. Secondly, my left bumper not properly installed on the day of pick up. It was hanging off my SUV. Now, who's responsibility is it to conduct a final check of all work performed before customer arrives for pick up! Not to mention, my car was returned to me filthy and the left side molding strip had a very noticeable white residue from door panels being painted that I had to bring to service reps attention as well, which placed me in a additional delay for job being completed. Overall, after several apologies from service rep on behalf of everyone who performed their task poorly. I was tired of the blame game just do what was promised and being paid to do. Finally, I was not satisfied.

I want to personally thank Jerry and Katie for actually listening to what we wanted for a new truck. Having visited 4 dealerships I was shown everything but what we wanted. I have and will recommend Autonation to everyone I know.

Both Katia and Daniel handled my online purchase very professionally. I live out of town and have bought my last 5 vehicles online and this was one of the best. Took some time to get to an agreeable price but in the end both parties did well. Only negative was the fact that I had to fill out a credit application after doing one online. Annoying.

Took three weeks to get part ordered and someone to return my three calls. Actually no one returned my calls. Drop my vehicle off at 3pm 28Jun for warranty work. Told I good chance to get it back on 29th. Called at 230 and was told they people who Ford was sending my truck to hadn't picked it up yet. Why is a Ford Dealer/Service dept sending my truck out to get fixed???!!!!

My dad takes his vehicle in for service issues and they are awesome! They also do a great job with insurance repair claims! They go out of their way to help you and treat you with such kindness!

Jerry Learn was great in making the whole car buying experience a smooth one! He was great with answering questions and I really love my Chevy Malibu! Thanks for a great car buying experience.

My service rep Joel was very professional and my vehicle repairs were competed in a reasonable time. I was very satisfied with my service.

My salesman, Jeremy, went above and beyond every step of the way! It was a great experience working with him. Jeff, in finance, was also fantastic! He found me a better interest rate after I signed everything and saved me even more money. Great experience overall.

Jack was referred to me by a friend of my daughters. He was professional and knowledgeable. He had found a vehicle for me at another dealership and managed to have the vehicle brought to his dealership. He helped me in many ways, and took a personal interest in me and my wishes regarding the truck purchase. I would recommend him to anyone looking for that "Wow" experience. Thanks, Jack!

Jose Gomez is a very informative salesperson. He was not pushy or overbearing. He was able to assist with all my questions. He actually followed up with me after the purchase. Ray K was also a great help. He answered all questions as well.

Dealer did what they said they could do, salesman was very helpful and courteous.

Normally, I do not make comments or leave reviews for anything or anyone., but I would like to leave a review on my experience at Autonation Ford Lincoln of Blanding Blvd, in Jacksonville, FL. I recently purchased a car from this dealership and receive nothing but excellent service. The managerment were attentive, respectful and courteous... Especially my dealer Aiden Dakmak. The service I received from Aiden was excellent. He was attentive and patience and bent himself backwards to accommodate my needs. I would highly recommend buying a car from this dealership and especially asking for Aiden Dakmak to be your dealer..

This was my first experience as a car buyer, and I left very satisfied. There was never a moment in which I felt like I was not cared for. My salesman, Malachi Henry, was fantastic. From the moment I walked in, I was treated with courtesy and respect. I knew he had my best interests at heart, and what I wanted and needed always came first. Although I did not buy the first day I stopped by, he continued to follow up with me and support me in my decision-making regardless of what I decided to do. Together we found the perfect solution, and I walked away very happy. I also had pleasant interactions with management and other staff. Great place to go. Ask for Malachi!

Auto Nation has been a wonderful place. The salesman we worked with Malachi Henry is awesome! He helped us find the car we wanted and then helped us get it to the price we needed. I would definitely go back there to get my next vehicle, and will always ask for Malachi

My husband and I went to the Auto Nation Ford Lincoln Dealership just to look at vehicles we were met by Ike Ettinger. Who directed us to the vehicles we were interested in looking at. I must say this young man was very knowledgable about the vehicles, very kind, he was patient as we had a lot of questions and most of all he was not an "over bearing" sales person as most you meet. As a result of our wonderful relationship we made with Ike we purchased a 2015 F150 4x4 and we love it. The experience we had with Ted who appraised our vehicle for trade in was honest and fair. The financial director Justin Grimes made the task of financing a vehicle a pleasurable experience. Everyone we met was kind and professional. In all my years of purchasing vehicles this was absolutely the best experience I have ever had.

Traded my Edge in for an Accord, they gave me a VERY good deal for my trade in as well as buying their Accord... I was very please by the end of the transaction... I would 100% recommend this dealership!!

You can get a better salesman that Walt Gage at Autonation Ford Lincoln! I test drove EVERY small SUV before deciding to purchase this Escape. I returned 3 times to make sure I was making the best decision for ME! Every time Walt was amazing. Patient. Personable. He got me a great deal on the 2016 Escape. He was referred by friends of mine who had purchased at least 2 vehicles with him! I've never owned a Ford before, but love my new Escape so far! And I know I can go back to Walt for help if need be!

So far since I have been going there for about a year. I always get their Oil change out. They seem to be thorough after they check my car and let me know what needs to be fixed. No bad review yet and I will continue to go to them.

Our Salesman, Malachi Henry, did everything possible to make this a great experience. From helping to bring the vehicle we wanted to Jacksonville, to staying on top of the loose ends after the sale. Great job!

Lincoln Date Night...with myself. Trying to make a reservation but website from my phone isn't working.

The Absolute Best Ford Dealer In Town. The only Dealer I let Touch My Car. Thank you!

On Aug 6th my wife and I happened to be passing by the AutoNation Lincoln dealership when my wife spotted a Jeep Wrangler soft top out front. She has known that I've wanted a Jeep Wrangler for more that 20 + years. This is where I met Ike Ettinger. The sales rep that answered all of my questions on the Jeep and then some. It was late in the evening so we had to leave and come back the following day on the 7th. I felt confident that the Jeep was just not going to happen. My wife has been very ill and diagnosed with a terminal brain tumor just a few months prior to this. So finances were tight. I spoke to Ike about the Jeep and how I wanted to have one my whole life but now I wanted one to take my ill wife on a ride through the Smokey mountains in the early Fall with the top down to see all of God's glory when the leaves start to change color. It's something she has always wanted to do. Ike was so understanding of my situation and he dedicated himself to make this happen. I have purchased 5 cars in the past from the old Mike Shad dealerships over the years so I knew I was working with top notch professionals. Ike went in to speak with Ray, a Sales Manager, and in a few moments later Ike came back with a huge grin on his face. Not only did Ike and Ray get the payments down in to my range but they added Gap insurance and a 4 year bumper to bumper warranty, and financed the loan thru my credit union. I was truly beside myself and had to hold back the tears as I realized that I was going to make my wife's dream come true. My dream of owning a Jeep Wrangler and her dream of a ride in the Smokey Mountains all in one swipe of the pen. I called my wife to tell her the good news. She was speechless. And if you knew my wife, that is a miracle in it's self. When I took the Jeep home to show my wife she cried for almost a half an hour. When she composed herself, it was on the road with the windows down. I can't thank Ike and Ray at AutoNation Lincoln enough for all that they did for the both of us. By making her last few months worth living. And by helping out a husband who was desperately trying to make her final few months memorable. I know that God is calling her home around the beginning of the new year but what Ike and Ray have done for my family, "Priceless"!

I recently purchased a 2015 Ford F150 Supercrew Lariat 4WD truck from Auto Nation Orange Park, FL. I looked and test drove a F150 at a different dealership before I purchased this one. I also looked at the Toyota Tundra Crew max and Chevrolet Silverado crew cab on line. The decision was easy for me after test driving the new F150. I previously owned a 2005 Ford F150 regular cab. This new 2015 Ford F150 Supercrew is an absolutely amazing vehicle. I love this truck. The ride is incredibly smooth. My Sales Person (Ike Ettinger) was very knowledgeable and knows all about the product he is selling. I could not have worked with a better salesman. He knows how to make you feel comfortable and feel at home. He took his time to demonstrate and show me all the features that this truck has. This has been the best vehicle buying experience I have ever experienced. Thanks to Ike and all his peers (including the parts & service department) at Auto Nation Orange Park. If you are looking a good truck buying experience, check out Auto Nation Ford Orange Park before you buy.

I decided on a whim to go car shopping, but didn't have any idea what I wanted. I figured I would start at AutoNation and work my way down Blanding Blvd looking at different vehicles. I started walking thru the Ford Fusions and pretty soon a salesman, Ike Ettinger, approached me. He was very courteous and patient with me and explained how the Hybrid vehicles work. I had never considered driving a Hybrid until talking to Ike. We discussed Fusions and Escapes and I test drove a gas and a Hybrid Fusion. The next thing I know, I'm test driving a Hybrid Lincoln MKZ and LOVING it. We went inside to talk numbers and Ike worked very hard for me to find all the rebates I was eligible for and after a few trips back and forth we came to an agreement and I left a very happy new Lincoln Owner, and again, wasn't planning to be a buyer that soon. Ike took extra care to make sure I knew how to operate everything in my new car (as there were many more "Bells and Whistles" in it than I was used to having). I will definitely be returning to AutoNation for future purchases and will refer friends and family to see Ike and the rest of the AutoNation Team.

Just got a Used 2010 F150. After looking at several dealerships, and different models, no one was able to assist with helping find the truck that I wanted, for the price I needed. Went to Autonation in OP, and Clarence "Big Daddy" Evans, told me he would find me the truck I wanted THAT DAY! Sure enough, that is exactly what he did. Not only did he find the truck I wanted, but he found a better model of the truck, and at a great price for my budget! He even had it picked out from out of town and delivered to the dealership for FREE! Very professional staff, fun, friendly atmosphere, and the whole process was easy.

Vicki will take great care of you, reach out to her and she will get you set up for a great deal !

I purchased my 2014 Ford Focus in Feb 2014 from Jack in the sales dept. I have been happy with my car ever since. Dan in the service dept helps me each time I come in for service and I have never been disappointed.

After looking at every nearby dealer, my dad and I stopped at Auto Nation thinking they would not have anything close to what I was looking for. We were met by a courteous and helpful salesman who showed us a few options that fit. We drove off the lot with my vehicle that day.

Out of all the cars I've purchased this had to be the easiest one, no haggling, great price and treated like a customer. Our salesman was Jerry Learn and he accommodated all our request and never made us feel like we asking to much of him. Thanks Again

My husband and I were searching for a new family car. We had not intended to buy when we headed out that morning but the quality of care provided to us by Malachi and the Autonation team was excellent. He was not a pushy car salesman he truly listened and invested in what we said we needed. He was able to help us get into a Ford Escape and I am so happy with it. Can't wait to continue the relationship with this new cat family. I'd send anyone in the market straight to Malachi

What a great experience buying a car from Auto Nation especially with the help of their sales associate Mr Jacj Tajihan. He was a consummate gentleman and a very patient professionals. He made the buying experience a comfortable an thorough satisfying experience. He possess a professional expertise seldom seen in his profession. I bought my Ford Transit Connect with total satisfaction. In addition, his Financial Associate Mr. Howard was icing on the cake and was an extreme help in choosing warrantee. Options. Thankyou both so very much.

Great and professional service from Daniel Bauer. I just bought my 3rd F-150 and will keep bringing my business and referring friends and family. Very friendly staff from management to finance.

Had an amazing experience thanks to Walt. He had me in and out in no time. Found me the perfect car in no time. I'd refer anyone to Walt, he's the best iv seen thank you MR. Walt couldn't of done it without you buddy.

I was in the dealership for nearly 4 hours with Mr. Daniel Bauer. Dan was awesome and worked with me to get exactly what I wanted in the price range I could afford. He was calm and never got impatient. Another reason I am not a salesman. Kat got me through the demanding paperwork in record time. Kat is marvelous as well! Many thanks to Auto Nation Ford. Bought 2 cars there and definitely will return.

We had a very good experience dealing with Malachi when we purchased our Porsche. He was friendly, not pushy, listened to our needs and very respectful. I highly recommend Malachi and auto nation.

Choosing a car you want is not easy, but with the help of your E-com Sales Specialist Daniel Bauer, everything was right and I got the car I want, He helped us all the way. Thank you Mr Bauer.

I went to the dealership searching for a 2014 Ford F150, but there was this beautiful red 2010 Ford Shelby GT500 sitting there all alone. I was caught by its beauty and hooked from the very first moment we met. The salesmen and management treated me with the upmost respect. We worked together for about a week on the terms on the deal. It was surely a win-win situation for both sides. I really enjoy my new car and happy we were able to agree on the deal. Thanks to everyone for your support.

My experience here at AutoNation ford Lincoln was the best I've ever had at a dealership. I came in looking for an suv for the size of my family and I was well taking car of. I want to thank Malachi Henry the gentlemen who sold me the car for being so professional and caring to everything we wanted. i will recommend my friends and family here at autonation ford. Thank you autonation family when its time for me to buy another vehicle I will come back to you guys and especially Malachi who is a huge asset to the company.

AutoNation Ford Lincoln Orange Park was our first stop when shopping for a car for my son. After visiting many dealerships, we returned to them because of their fair prices and excellent customer service. Malachi Henry was the best car salesman I've ever worked with. His friendly, easy going, "no pressure" personality and knowledge of vehicles made the stressful task of buying a car actually enjoyable. Anyone I encounter that will be looking for a vehicle, I will encourage them to see Malachi!

We began working with Mark Hall via email about a month before we were finally ready to take a test drive. He was patient, helpful, and went the extra mile in getting us the car we wanted within the price we were comfortable paying.

After researching and looking at a lot of new car choices on the road, I decided the a Focus hatchback needed a closer look. I stopped by AutoNation Ford and looked at several with the salesman Dave P. He was very helpful and offered to find the car I was looking for since they did not have the exact model and options I wanted. He found the car, had it transferred and I bought it. That simple.

I went into the dealership looking for a used Ford Edge Limited. They did not have what I was looking for but Vianska suggested I look at a used Lincoln MKX. She was most helpful, fun, and knowlegeable! If you are looking for a vehicle that is new to you, check out AutoNation on Blanding in Jacksonville, FL.

We went to several car dealerships in the area looking for the right car at the right price before we finally ended up at autonation ford. We didn't have a specific car in mind but were just looking for something in our price range with some specific features we were looking for. Walt helped us to find the perfect car! He was very professional and very friendly throughout the process. He was never too pushy or anything like that. Would definitely recommend this dealership. ASK FOR WALT!!

I have to give you some background to help you understand why Dave P. is a magical wizard. Here is some brutal honesty. The last time I had awesome credit, I was in diapers. I am a spender and not a very good saver. I have so much student loan debt; I could have become two different kinds of doctors. I am the person who cringes when someone has to run my credit or get approval. I called Dave to ask a simple question about the Ford Fusion and he was helpful and friendly enough that I decided to go by the dealership. I was about 45 minutes early and he had someone else help me while he finished with a customer. That salesperson was also nice, but I completely lost sight of why I was there. I looked at cars and trucks that were not originally on my radar. After being offered an $800 payment, I left unhappy, but not surprised. After running an errand, I received a call from Dave who apologized for my disappointment and wanted to see if perhaps another car would work for me. It was then that I realized I did not look at the Fusion, which is what I originally came for. Dave was honest and did not try to upsell me or get me to promise an unrealistic down payment. I went for a test drive and fell in love with the car. He was even willing to have one delivered from Miami to meet the color requirements I had. After seeing the car they had on the lot, I could not even consider letting someone else take it home. He promised to work on my deal the next day (it night when I left). The next day, I received a call from Dave saying I was approved for the car at the down payment I was able to make and with payments BELOW my max limit. Yes BELOW!!! Who does that?? Dave does that! Until I put my signature on the last piece of paper, I did not think it would happen. I kept waiting for the other shoe to drop. Guess what…no other shoe! Did I mention the negative equity of $6k I had in a 2008 truck with 123k miles on it. Still, the payment was below my max. In addition to rebates and incentives to help with the negative equity, I received the lowest APR I have ever received. A single digit APR! I thought that only happened in the commercials. My APR was lower than I received from my credit union that financed my truck. Finally yet importantly, this was the very first brand new car I ever purchased in my 39 years. My beautiful Fusion had only 7 miles on it! After the sale was completed, Dave did not disappear. He walked me to the car, got in the passenger seat and proceeded to help me link my phone, show me how to work the many technical features on the panel and sent me on my way with a full tank of gas. Would anyone else have worked for me as diligently as Dave P did? I will never be able to answer that question. As long as he is in sales, he will be MY salesperson. He is among a list of prestigious Dave’s that are synonymous with trust. When you think burgers, think Dave Thomas, when you think fun, think Dave and Busters, when you think powerful, think David Banner (incredible hulk trivia) and when you think cars, think Dave P. He is the Incredible Hulk of the car business. Now...I am off to get my Dave tattoo!

My husband and I recently purchased a truck from this location. Our sales representative, Malachi H was professional, courteous and patient. He also listened to us and answered any questions we had. Many other dealers will rush buyers, but we did not feel this at all. We had an excellent experience at AutoNation Ford Lincoln Orange Park and will definitely recommend others to this location. Thank you Malachi and team!

I requested a quote for a 2014 Lincoln Navigator and Mark emailed me promptly to state that the car buying process would be "my way" and all I had to tell him was what was convenient to me. Mark & I dialogued over email for a couple weeks while I was shopping multiple vehicles and dealerships. The service, price, and process ultimately made me choose AutoNation as it was an excellent experience. Very happy with our Lincoln.

I went in expecting a fight and to haggle over the price of the vehicle. Not only did I get the price I went looking to get, but the salesman was very knowledgeable about the vehicle and very willing to help. Best car buying experience I've ever had!

Bought my first car, a Focus from David S. in March. Very knowledgeable, explained everything and eased my worries of purchasing for the first time. Will definitely recommend him to my friends....Thanks!!

Mr. Maynor B helped some of my family in getting own ship of a Minivan bought through him, this was done by phone and credit card. Thanks

This is an outstanding dealership. No high pressure to deal with and an outstanding selection of cars and trucks. Mark H is truly interested in your needs and is very helpful. Managers Steve M and Brad B have years of experience in all makes and models and are first class people with customer best interest in mind. I buy a new vehicle every year and I have not found a better dealership in the past 20+ years. Truly first class!

Walt G made the purchase of my new Ford Fusion extremely easy-hassle free. He took the time needed to answer all of my questions, and went the extra mile to make sure all of the delivery process was done very well. Cant say enough good things about Walt and the "team" at AutoNation Ford of Orange Park Fla.

Was well pleased by assistance provided by two different sales persons. Everyone that I worked with were very helpful and pleasant to work with. I would definitely buy from this dealership in the future. Also plan to continue using truck shop for service.

Mr. Maynor B Went out his way to help my Grand daughter and her family in getting her car,I bought on line by phone. Nice to do business with these people and we will use them again.

I took my car in for a Recall to be taken care of that causes overheating and engine fires. The dealership provided me with a loaner and completed the work in less time than quoted. However, after picking up the car, it started giving me all kinds of warnings and errors. I called the dealership and they sent out a tow truck and we agreed I would pickup a rental car the next morning. I went in picked up the rental car and then received a call that the car was ready again. Long story short, this happened 3 more times. The service personnel were completely perplexed by this and had Ford Engineering on speed dial I am sure. My service advisor, Mike G and his manager Barry could not have been nicer, more attentive and concerned about the situation and my inconvenience. The last time it happened, we all agreed they would keep the car until everyone was completely satisfied that the problem had been resolved. Again, the experience although unfortunate and somewhat frustrating was made so much easier to deal with by the professionalism, understanding and superior customer service of both Mike and Barry. I cannot imagine going to any other dealership for service than this one.

Bought a car from this dealership. After the purchase I discovered the car had been in an accident. The automobile had not been repaired properly and needed over 3000.00 of repairs less than a week after it was delivered. The dealer would not offer any help.

Great service from Tammy

Dan C is my service person and he is the VERY BEST! He always does his very best to make what can sometimes be an expensive and difficult situation easier to handle. He always keeps in contact during the service process if it is longer than the usual service appointment, and for a regular appointment he always recommends the required services and offers the optional services in a timely manner. He makes AutoNation a great place for service.

process was so smooth mark got me the car with the equipment I wanted and justin got me a great rate.

2nd vehicle I've purchased from this dealership. Courteous and professional sales staff. No high pressure tactics. Great service department to follow up with your purchase.

Very good to deal with and no high pressure.

After a less than desirable experience the last time I bought a car (at Duval Ford), I decided to check out Autonation. I have always heard great things about them, dating back to when they were still "Mike Shad Ford." Anyway, I have never had a better experience buying a car. I worked with David P., who answered all of my questions and was patient while I test drove several vehicles. I sent him several emails before I came to the dealership, and he always responded promptly. He dug and found me all the discounts he could. No haggle, no fuss. I've bought several Fords, so I know when I'm getting a good price and when I'm getting the runaround. I researched the new Ford Focuses for weeks before I showed up, and I expected a fight. Not with David. He was professional, courteous, and worked hard to make sure I got the right vehicle at the right price. If you are sick of the games and just want a great car at a great price, go to Autonation Ford and ask for David P!

The moment we drove up, someone was there to help us (and since I was there to buy a car, it was necessary that I spoke to someone). Betty was extremely nice and patient with me as I'm not used to the car-buying experience. We test drove the car and went inside to work up some numbers. She was very personable and she wasn't pushy for you to buy. She was great to work with!

I needed a car that would give me better gas mileage. I have been looking at hybrids and decided on the Ford Fusion Energi plug-in hybrid. I knew exactly what I wanted so I built it online. AutoNation Ford didn't have the exact one I was looking for, but they did have a similar model I could test drive. I set up an appointment to test drive the car. I loved it so I gave them the printout of what I wanted to get. That process took 20 minutes. I was told I would probably have to order it direct from Ford, however they contacted me the next day and told me they found my car in south Florida. They then sent me the numbers on the car. I had already checked the KBB site so I knew what I was prepared to pay. The number they gave me was lower than what KBB quoted so I saw no real need to haggle. When my schedule allowed it...two days later...I went by signed an agreement and gave them a deposit. They said it might take a few days for the car to get here. That took 15 minutes. A day and a half later they contacted me again and told me my car was ready. I went in signed the paperwork and left with my car about an hour later. This was by far the best car buying experience I have ever had. Everyone I dealt with at the dealership was extremely professional and courteous. They made me feel like a valued customer. Dave P and Jerry L were great to work with. I can't recommend the dealership enough. You will not be disappointed.

No complaints, good experience

What an outstanding experience. I went in with a pre-approval ready to go. Matt S. helped us go through and narrow down our choices and took great care of us. They went out of their way to find us an even better financing rate and took care of us on an upside down truck with slight issues. The sales team is a great group of people that are outgoing and very friendly. They tracked down the car I wanted at another location and have me well taken care of while waiting for it to arrive. Ford has a great dealership right here. I am stoked with my new Taurus and with all their help at making this a great process I guarantee they are at the top of my list for my next car. Now it's up to Ford to show their cars meet the quality of the sales staff at Autonation Ford of Orange Park! Thanks Matt, Steve, Paul, and Brian!

My beloved 1999 explorer exploded and I needed a new car quick! I had never purchased a vehicle before, so I was a bit nervous. Brad Burnett put my nerves at ease and found the perfect fuel efficient car for me. I really enjoyed my car buying experience and I would go back to Brad for my next vehicle. Thank you!!

Just wanted to say thank you! My daughter is in the military and has been deployed overseas. She was home on leave for only 3 days, so we were pressed to find a car before she had to leave. I had purchased a car from them before and had such good service, so I decided to go back. Talked to Brad B. and explained to him what she was looking for. He was very helpful. We not only found a car but, got the financing too! She was so excited about her first major purchase. I would highly recommend them. Great experience!

Had a very easy purchase of our 2012 Ford Taurus. Worked with Manor B as our sales person and Brad B was the sales manager. Worked out a good deal for my family. This is our 2nd car we purchase from them and both times worked with Brad.

My purchase experience was the best in nearly 30 years of buying cars. Dave P. my salesman was outstanding. Everyone at the dealership went above and beyond to make the process a positive one. This dealership is the very best.

Had a very nice experience with buying my new Ford Escape; good customer service; will recommend this dealer to everybody.

It was fun to be on the other side of the desk, buying our new 2014 Escape. I actually worked with Sharly B. over 15 years ago, but that didn't change her winning personality. My wife is the tough 1 to sell, and she felt very comfortable with Sharyl. The sales mgrs & business mrg. were also great. We were Jeep people. Now we are AutoNation & Ford people.

my car buying experience was the easiest ever (this is my fifth car) thanks to navy federal car buying program and ford autonation. the staff was friendly and they found me the car i wanted at the price i wanted. thank you and your staff. my ford focus is doing great. btw i am still waiting on the owner's manual.

I went in by my self and left with my 1st Explorer. The whole process was so comfortable and very easy. My sales rep, Jack T., was professonal, curtious and listened to what I needed and wanted in my Explorer. Ladies don't feel intimadated at the whole car buying process, they made me feel comfortable and respected my purchasing decision.

My sales rep was very polite and knowledgeable. He made the process easy. Akira E. aka Ike is alright with me. Dante M. was also very helpful when it came to securing a loan for my car. I really appreciate them both.

Best car buying experience I've ever participated in. Went through the internet, selected vehicle with the amenities I preferred, and the dealer ran with it. Located exact vehicle I wanted down south. I placed $250.00 deposit down and they had it shipped here. My wife loves her new vehicle, price was right and service from the sales person was fantastic!

The experience was very positive. I had no problems with anything. When I purchase another vechicle, I will probably start with Autonation.

We purchased a 2013 Ford Edge and had the best car buying experience of our life. Our sales professional, Walt G., was extremely knowledgeable, helpful, courteous and willing to go the extra mile during and after the sale.

My wife and I just purchased a 2014 Ford Fusion SE. Josh W. was our salesman and he was very helpful and knowledgable about the cars we were looking at. He was very patient in our test drives and answered every question we had. The whole buying experience was smooth, easy and stress free. Would highly recommend this dealership and Josh to anyone. We love the car and it is so fun to drive.

Our salesman was Mark H., I'm a very particular customer when it comes to buy vehicles. He was very patient, knowledgeable, and let us drive our Fusion to go get lunch (before we bought it). He followed up the whole purchasing process. The following day we bought our car, we discovered some scratches on the door panels, caused by a brush when the car was washed. Although we had signed a paper saying that the dealership didn't owe anything to us (nothing to take care of), Mark ordered the door panels that were scratched and they are waiting for me to take the vehicle in and replace those panels, at no cost. Dealing with Mark and the rest of the people there, has been painless, and we love our new car!!

I had such a great buying experience at Auto Nation/Mike Shad Ford and I am definitly a HUGE fan after buying a car with them the other day! Ed W. was super helpful with everything and was a great person to deal with! He gave me all the information I needed and made buying my Ford Edge a stress free experience! I had done some shopping around before I came to this ford dealership, I was given a great deal on my trade in, and was provided with all of the numbers associated with buying a new car in a timely and efficient manner. When it came down to the paperwork/financing Brian L. was great with explaining what all the steps were and what benifits I could add that would help protect the value of my new car. Overall, Fabulous! I am so happy with how everything went and I will definitly be mentioning Auto Nation Ford to whomever I hear is needing a new, or used car in the future!

She liked the 2012 Fusion so much we had to get a 2014 Fusion SEL because it had all the extras to keep her safe and comfortable.

We purchased a new Ford Escape from Mike S., and he sets a high standard for car salesmen. We had several models in mind, and Mike was diligent about getting us the information and ultimately the exact vehicle we wanted. Internet research on our part followed by the personal attention of Mike worked perfectly. You will not go wrong with Mike at AutoNation Ford of Orange Park.

I am almost shocked to say that I never felt any pressure in purchasing my new truck. I researched it, visited it and test drove it (along with competitors models) on different occasions and never felt a sales push at all. When I made my decision I actually feel I got more vehicle than I hoped to. I am delighted with my purchase and love my truck!

had a great experience at this dealership, receiving great service, and with a little bargaining, at a fair price. We were very pleased and would recommend to anyone.

I was looking to trade up my 2007 Nissan Maxima since I just bought a house and needed to go back to a truck. I shopped online and found a 2006 F-150 Lariat 2WD with 67,000 miles so I decided to take a look. The sales rep was very knowledgeable with the truck since he also owned one so I got a good idea of what this truck offered. They gave me good trade-in for my car and the negotiating process was quick and I got out paying right in my monthly price range. I've had the truck for 2 months now and it's been great so far. I brought it in to update my PCM for possible low oil pressure, they updated the computer and the diagnostic ran fine. I highly recommend giving these guys a look.

I have purchase three vehicle from Mike Shad. This time I bought a new Ford Edge. Ken V. was my sales person and he was aweson. Ken showed me every detail of this new ford edge and how everything worked. He also told me if I have any questions in the furture to please call him. You should have more sales people like Ken V. he truly made this sale outstanding.

It's unfortunate that this service department has to deal with a broken car delivered from Ford's assembly line ... I bought a new 2013 Focus from this dealership and I've had nothing but problems with it and I get nothing but shoulder shrugs and condescending smirks from the sales floor. The service department has actually been fairly attentive but since this is a Ford service issue, that's where I have to post this review. I am obviously driving a bad apple but I'm stuck with it because I put my trust in Ford. My car is one of the many suffering from a jacked up EPAS problem. Ford issued a Tech Bulletin on the problem last year, and I forwarded that TB to the dealership on two occasions but they still can't duplicate the problem. The problem is a safety issue which results in the car zig-zagging down the highway ... and Ford knows that the problem exists in some of their cars, but they just toss my the keys and tell me that I have to get used to the new technology of electronic steering assist. I've driven EPAS vehicles before and this one is different. It's messed up but they don't care. Just like they don't care that they left me stranded in traffic yesterday when the grounding wire to the fuel pump suddenly became disconnected (does that usually happen on a car with 1400 miles on it?). This car is a complete LEMON and the only thing Mike Shad has done to support their customer is hand me the Florida Lemon law booklet and say "Hey, one more grounding wire problem and you can claim it under this program". Oh yeah, did I mention that there was a freak issue with yet ANOTHER disconnected grounding wire from day one?? Unfortunately, Ford still has some work to do!

I had just stopped in to just look at new vehicles and seamlessly ended up trading my vehicle that I was upside down on for an awesome truck. The salesman Shayne S. was accomodating and very patient as my wife and I haggled over everything from color to features to new or used. He personally followed us through the paperwork until the final detail of upgrade installs were complete and to our total satisfaction. He called us from home on his personal cell to ensure that all realms of the extras were to our liking and satisfactory after being installed. I have bought many vehicles and this was the best ever!! Mike Shad is fortunate to have someone like Shayne whom cares about the whole car buying experience.

The entire buying experience from initial contact after an internet request for information to the actual purchase was outstanding. Ken and Josh were true sales professionals and did an excellent job of providing information without being too pushy. Josh provided excellent customer service after the sale by spending time with me going over the vehicle's features & electronics. Justin, who handled the purchase paperwork, made this part of the buying process relatively painless (except for having to pay for the car, that is always painful!). The dealership's general manager was also involved in the purchase negotiations and he too was pleasant and displayed a willingness to do what he could to help me with my purchase decision. This dealership's employees went the extra mile to make the purchase of my new car a great experience.

Mike S. did a great job! We asked for a tax, tag & title, out the door price, got what we asked for and purchased our Ford Explorer.

Last year, I went to Ford to purchase a NEW Ford Explorer and went in and spoke to several diffenent individuals and spent two day dealing with an agreement to purchase a new car. Please refer to the deal outlined below. (My emails are in green and a the sales associate are in yellow.) On Aug 31, 2011, at 10:11 AM, "Harvey, Brian" [Email address removed] wrote: Chris tell me something what are you trying to accomplish meaning payment term and everything my goal is to get you in the truck. Brian Harvey Internet Manager & Lincoln Specialist [Phone numbers removed] [Email address removed] From: Chris [Email address removed] Sent: Wednesday, August 31, 2011 10:36 AM To: Harvey, Brian Subject: Re: Explorer 2WD quote from Mike Shad Ford Lincoln - Orange Park Under 500 dollars, 60 months, the loan through Ford or my cap one. If it is through cap one I will have to Wait for the blank check Chris Carlyle On Aug 31, 2011, at 11:15 AM, "Harvey, Brian" [Email address removed] wrote: Chris I got you done at a 6.9 Apr and a $491 Payment what time today can you come in and take delivery of your explorer? Brian Harvey Internet Manager & Lincoln Specialist [Contact information removed] From: Chris [Email address removed] To: "Harvey, Brian" [Email address removed] Sent: Wednesday, August 31, 2011 11:26 AM Subject: Re: Explorer 2WD quote from Mike Shad Ford Lincoln - Orange Park Now Chris Carlyle I arrived at the Ford place 15 minutes later and immediatly they are asking me to have issurance switched over to their new car, removed my old tag, and filling the new car up. I NEVER received any pre-sale paper work and later was told the printer was broke by Gene. He also stated it was not proper precedure or normal for customers to see the final paperwork in the loan office. Later I found out the agreement was not 60 months but 72 months while I am singning the final electric copies of my agreement. At this point, I demanded my keys to my car back and wanted to leave, but my car keys where missing, my tag removed, and my car title was already signed over. At this point, I requested to speak to the general manager Gene where he rushed me off in a back office because customers where seeing how they lied and took advantage of me. In the office he kept offering things to make the deal better and I ended up with a car payment of 528.00 which WAS NOT THE DEAL I was promised. What your lie cost me: I figured it out... Since my car payment is 528.00 for 60 months.. However, Gene did cut me a check for 528.00 ON the day your FAKE deal was agreed too. Resulting in the following error OF course robbing my POCKET. So (28.00 * 60 =1680.00) 1680- 528.00= 1152.00

Really like my new Edge - Thank you Daniel!

I bought a used vehicle from them...$2400 IN DAMAGE/MAINTENANCE REPAIRS! So much for their 50-Point Checklist.

My 16 year old daughter was ready to buy her first car. I got a pre-approved loan, we did some research, and decided on a late-model Ford Explorer Sport. Mike Shad Ford's website listed a 2003 model that looked good. We live 30 minutes from there, so as we walked out the door I called the dealership and spoke to a salesman. I gave him the stock number, and after several minutes (during which time I assumed he was searching for the vehicle) he assured me the vehicle was on the lot and still available for sale. I was very specific - "I can touch this vehicle today? No substitutes" "Yes". I told him we were on the way. When we arrived, I searched out the salesman, who sat us at a table and went to get the keys. After several minutes, he returned to say that someone had taken the vehicle home for the evening but he had several others we might be interested in and "what kind of payments are you looking for?". Unbelievable. We left and got a great deal on a 2005 model at another dealer a few miles away. A "sales manager" from Mike Shad called me later and said he had "great news!", but hung up as soon as I said we were driving home in the auto we had just purchased elsewhere.