I have been dealing with this Autonation Dealership and have been nothing but pleased with the service and products. My experience with Bradley Burnett, especially was very pleasing and I would recommend him to anyone interested in the purchase of a vehicle.

WARNING WARNING… Anybody out there with a Ford/Lincoln vehicle do not have your vehicle serviced at AutoNation Ford Orange Park. Michael Grantham & I had are Lincoln MKX towed into AutoNation Ford Orange Park on Tuesday Sept 8, had an appointment for service on Wednesday the 9th at 10:30. Due to the fact we were not there waiting, service was not started until Monday the 14th. The original reason for us to have the vehicle towed was when I got into the vehicle on Sunday the 6th, the whole dashboard lite up like a Christmas tree, flashing everywhere on and off like the vehicle was possessed like Christine. The first thing the service department told us was the vehicle might have been hit by lightning!!!! ( If the vehicle was on fact hit by lightning, you think I would have known that and advice service of that fact) The second issue I was informed was TWO fuses were missing from the main fuse box next to the battery. ( The vehicle was been running fine for the past three years without those fuses.) I drove down to the dealership that day to have them personally show me on fact what two fuses were missing and had to by replaced. The vehicle did in fact start, and the service director (Michael) pulled out one fuse not proving to me that was one of the fuses. The vehicle did stop running. I asked him to show me actually what fuses and demonstrate to me the original problem I towed the vehicle in for! The service director(Michael) walked away and said " I HAVE TO GET BACK TO WORK". I returned to my office and notified Lincoln Motors corporate office, and spoke with a woman by the name of Kate. She gave me her direct number and a case number and would inquire with service department. I received a call yesterday from Kate stating the service department did in fact show me everything I asked and the vehicle was running and that I would be responsible for the tech charges. I tried to explain to her that the dealership was LYING! Her response was in the vehicle running? Yes, not completely my center console, which controls air conditioning radio and GPS system is still black. I would have to pay another $69.99 per hour still diagnose that problem. I had the vehicle bought in for not starting and nothing working! The vehicle is running the mysteriously missing fuses are back and the runs pay them $210.00 plus tax for nothing, and drive out with a vehicle that is unsafe with on center console controls or back up camera!!! Be warned and steel clear of this dealership!

We flew to Florida from Texas to purchase a vehicle. Expecting the paperwork to be ready to sign so we could be on our way after the test drive was for sure a disappointment. Over 4 hrs later at the Dealership (3:30pm-7:30pm)we finished the paperwork. We didn’t get to see our salesman when we were leaving so our temporary license plate wasn’t put on the vehicle before we left. Even with our salesman tied up with another customer the other managers at the Dealership knew how long we had been there and could have volunteered to do it. Instead we didn’t get to put the temporary license plate on until the next morning in which we had to borrow a screwdriver from a Napa Auto Parts store and put it on ourselves. Next complaint.....a wind deflector was clearly stated and advertised on the AutoNation site in two different places as a featured option included with the 2015 VW Beetle Convertible we purchased. We asked about this repeatedly when we didn’t see it and was told by our salesman, Josh Bessent he’d look for it but if they didn’t have it we could get it from VW that they’d make it right since it said it was included. Long story short we didn’t get this in writing as a “signed promise” or an “owed to customer form” so we did not get this. After a few texts, phone calls then emails sent by me to our salesman, his managers and to the GM of AutoNation all the responses I’ve received regarding this issue have become very obvious that everyone involved has only one interest and that’s the attempt to justify the actions of the dealership and have not shown any interest in viewing this situation from the customers perspective. Our lesson learned and our advice to you is do not leave the dealership without a signed promise or a signed owed to customer form if anything was told to you by your salesman or a manager that’s not on the vehicle at time of possession. This was a $400 mistake on our part. The vehicle we purchased is great and I’m very happy with it. Will I purchase from AutoNation again? No, I definitely will not.

The service advisor I had on 08/03/2020 was Bradley Pouliot. My normal advisor, Dan Coburn, was off. Mr Pouliot did not appear to even care about my car. I never even once heard from him after I turned my car over to him for service. The multi point inspection showed everything was fine but the washer fluid was completely empty. Hopefully everything else was really OK. My vehicle was in the completed lane for over 30 minutes and the advisor never notified me. Another advisor asked me what I needed after the first 15 minutes and checked on my car. He was told the advisor had been on the phone and was completing the paperwork. After another 20 minutes, another advisor asked if she could help and told me to go into the office and stand in front of his desk . Only then did the advisor ask who I was and tell me he had to finish the paperwork that was sitting on his desk.

I Recently was looking to buy a used car came across a Salesman that was Very Professional , Friendly and Loved the experience at Autonation Ford/ Lincoln The salesman’s name Gil Allen this is the what all customers hope for! Thank-you Gil Allen I will always refer my friends and family to you!

Awesome place to buy a new or used vehicle. This is my 3rd vehicle from AutoNation. They always treat you with the utmost respect & courtesy. I get treated better than I did at the BMW dealer. Imagine that!!

Service writer Bradley Pouliot took good care of our car while it was there. Thank You Brad

My first impression was greatly impacted by the way I was greeted. This lady was has an amazing attitude of helpfulness that made me feel comfortable that I would be taken good care of. Clean and professional and courteous and trustworthy service.

Great people. Great mechanics. Cleanest Auto Nation I have been at in the South. They went out of their way to make people happy. I like the cleaning crew and the mechanics because they make me smile.Themechanics mechanics fixed my Lincoln.

Mr Dan C. Is the best service advisor. I always get A+ service.

I have worked with the Orange Park Florida Auto Nation dealer for more than ten years. They know me, from the service man, Dan C. to the sales rep Jack T. They do good work and are honest.

Tammy at AutoNation Orange Park is an outstanding representative of Service Department! Quick, easy and professional!

As always they did a very good job, we were very pleased

I was very satisfied service provided by Tammy and everyone associated with her.

David Burton was our salesmen, from the start he showed us what was available. When the discussion was made he help get all paper work ready and set up for the Lincoln representative to be available. The time was Saturday May 9th. Our Granddaughter was not aware that we were going to pick up the car. David went along with the prank and added that the car was sold. Then he pulled up available cars and Betty went for another. We walk outside and he clicked the key fob that lite up her car. It was beautiful, Betty cried, I cried and her Uncle cried. It was amazing, David became one of our family and made this day wonderful.. He should get 10 stars. Also Nathan who spent time explaining how to work everything in the car, was great. 10 stars for him too. Our experience AutoNation Lincoln Orange Park will be one of the never forgotten memories. So My granddaughter Betty got her 1st car Lincoln Corsair! yay We were helped by some very special and caring people. Thank You

John Inselman is a great salesman and will take his time to get you the wonderful experience you are expecting to get when you enter a sales lot. Thank you for the good time today. Eugene Plitt

Just bought 4th auto from AutoNation Ford/Lincoln. No pressure sales.CJ provided test drive. Nathan and Erie worked out the trade numbers. They have multiple dealerships and found exact car colors and equipment in Georgia. Transferred the car here. John Kaniicki breezed us through paperwork using great new tablet (financial manager) Nathan Goodroe taught us the new tech before we drove it away. service department 23 Apr 20 setup appointment with Brad to address voice text issue and some shifting questions . Thank You Autonation Lincoln of Orange Park for spacing customers for social distancing ! Brad got me in a new Lincoln Corsair while techs did repairs. After repairs, Service Director accompanied for test drive. All good !

Nathan is a Lincoln expert and made the buying process simple and painless..

Everything was done as agreed re my oil change.

Very professionally and courteous! Mr. Brad and everyone at the store welcomed me with a smile. I want to thank Mr. Nathan for running everywhere to help me.

Yes my experience was amazing...Charles "cj" Joseph and Marlena Garmon are amazing people to work with. while educating me on how to properly operate my vehicle and also miss Gorman and her top notch customer service was impeccable. I'm so ecstatic to work with this team I was afraid to try big lot but I'm absolutely satisfied without reason. If you're looking for a new car you need to go and get what you deserve let CJ help you out . Also I was so surprised that a day later mr. Joseph gave me a courtesy call to check on me and also alert me that he had an extra key for me so I'm so excited about that and how much they do to help out their customers. This is always will be my go-to when I want to ride in style at an affordable rate .

My Lincoln was T-boned in an accident. The damage was extensive. I guess the parts were difficult to obtain as this was a 2018 Lincoln and because of this, I will assume the repair took longer than expected. Teresa Miller in collision was very patient and apologetic as she was the one calling with the updates and because one problem after another kept popping up, I'm sure she did not enjoy making the calls. However, she did make the calls if not everyday than every other day, keeping us updated on the progress and we appreciate her efforts. Then the car had to go to service for a a/c problem. I think the lady at the desk's name was Sharon, also very nice and sympathetic, ( it does help). Shortly after speaking with her, we received a call saying the manager of service (service) had obtained a loaner car which was a major easement of our problems. I'm sorry if i got he names of the service people wrong but i only spoke to them once. Finally our Lincoln is home and looks like new. Lincoln has always been good to us. We have been customers several time and always treated us well. Also to Jack Tashjian who is now a Internet manager. Jack has sold us 3 cars and though our problems were no longer his problems, he was sympathetic and tried to help. We will miss him when we purchase our next car.

From Dan to the rest of the service department they are nice and Bryce our salesman it?s always nice seeing them. I purchased my auto in May.

Greg was very helpful and courteous! I would highly recommend him to anyone. Financing was easy, low pressure and went quickly. It was a pleasure to do business with you!

My experience at AutoNation Lincoln was outstanding.

Seem to have their affairs in order no matter when the customers show up

Timely professional and perfect service.

Tammy was on top of things the whole time. She kept me up to date throughout the whole process. I will be using her for now on.

Tammy was on top of things the whole time. She kept me up to date throughout the whole process. I will be using her for now on.

The valet service was great! Tammy, the Service Manager, is always so helpful and personable when I call.

Great service

I love the service department at AutoNation. Tammy is always so nice! I love the fact that they'll come to my work to pick up my car and then drop it off to me by the end of the day. There's no "scheduling time off" for car repairs.

I limped into the dealer because when I put my foot on the brake petal it went to the floor and I was still moving. Dan and Tammy took great care to get me into a loaner and fix my vehicle! I have always had awesome service here! They treat you right and care that your vehicle is working great!

Tammy and Jay have service our family vehicle?s. They are the best in the industry.

I am very happy with the service I get from Jennifer. She is happy, polite and efficient and wonderful to deal with. She will always get 5stars. The quality of the repairs is not good. They leave greasy fingerprints on white cars (husbands truck) and destroy parts then lie - my car. I am concerned about what I haven?t found yet. They get 3stars It is only for Jennifer I still come there for my service.

Nathan that handles the Lincolns was excellent to deal with.

My car wouldn’t start, called Lincoln, they sent a tow truck, did a full assessment, replaced my battery, sent a courtesy vehicle to pick up my husband when it was ready, and charged me $0. They also threw in a free Bluetooth speaker to boot. Fast, friendly, and no hassle at all!

The service for my repairs was conducted at this dealership and was great.

Overall, very good. My salesman, Nathan, took care of me throughout the whole process and was especially good with explaining the technology.

Great place to get your car done Love their coffee, tea, hot chocolate and latte And donuts and bars

From start to finish the easiest car buying process I have ever been a part of.

My service rep Whit Land was super with my car repair and was available to answer all my concerns

Have been doing business here for years would not go anywhere else.

The employees was the most patient and friendly I ever experienced. I would highly recommend this company to my friends and family.

The Service Dapartment frankly is absolutely terrible. I would highly recommend purchasing from this dealership. However, go else where for all service needs.

Gil Allen and Nate are great to work with. I have purchased 3 cars now and had terrific customer service!!!

The service people are always very courteous and they always let you know what is being done to your car.

All of these stars goes to Whit and the people that did the work on my car. I've used Lincoln service for years and always had excellent customer service. My last visit was unprofessional, customer service dropped the ball and I'm really hoping it was a fluke.

I had an amazing experience at Autonation! Everyone was very pleasant and helpful. Great staff and great communication through the whole car buying process!

Jennifer on the Service Department is the best, we love her

Friendly, competent, reasonable, all you could ask for.

I had a great experience with buying a car from AutoNation/Lincoln/Ford. I got there and I saw a beautiful car sitting there I wanted to look at, and Nate helped me with everything from my trade in to getting the car detailed. Nate even stayed late and it was his wife's birthday. Thank you so much for going out of your way for me. By the way I love my new car!!

The people and service was fine, however when I got home and read the invoice I realized they had installed an aftermarket oil filter and conventional motor oil. I made a bad assumption that going to the Lincoln dealer I would get an OEM oil filter and Motorcraft synthetic blend oil. I am a retired field service engineer and old age prevents me from doing my own repairs any more. Overall I was very disappointed.

There were black hand prints on the inside of my window from the technician. Was not there before i took it in. Other than that service was fine

Bought a 2012 Ford Taurus from Bryce Roderick and am loving it. I was looking for a V6 sedan for less than $15,000, and he found me a great car at a great deal. I’ve been to 5 other car dealerships before purchasing and this one made me feel most at home with the free snacks and excellent customer service. I cannot recommend Bryce enough!!!

Last year I purchased a new F-150 from Auto Nation and I recieved a great deal. Thsi year when I wanted to surprise my wife withy a new Lincoln , it was Auto Nation I chose. Their staff is friendly and curteous and I have had nothing but positive experiences in the service department. A special recognition to David B. and Justin who made our shopping exeprience a pleasant one and Jennifer in service who always makes me feel like I'm the most important customer.

We experienced an untimely breakdown of our car and needed a replacement vehicle ASAP! Keeping the faith, we know, "God is Good", and was with us, and after working with AutoNation, we believe the gang over there are also GOOD!! We stopped in the dealership with the hope of returning home with a car. We were warmly greeted by a very non-salesmanlike young man named Eric Butler. Eric is a very poised and professional kind of guy, who knows his stuff about cars. He wasn't pushy or anything like what my husband and I expected we'd have to deal with to get into a car. Eric patiently showed us what options we had to choose from, given our circumstances, and helped us as we narrowed the possible choices down to 3 cars we really liked. Eric listened attentively as we explained what we were looking to accomplish, took our information, worked with his Manager on our behalf and put us in a beautiful new car! The staff worked together to provide us with great terms and awesome warranty options! Between Eric's genuine desire to assist us, and his Finance Director, John Kanicki's humorous and delightful personality while processing our paperwork, we came away with big SMILES on our faces for their quality customer service and willing **Attitudes**!! Needless to say, we will share our wonderful experience with our family and friends looking to buy a car. Without a doubt...AutoNation/Ford Lincoln-Orange Park location is the ONLY place we would refer people to go to, especially if they want to be treated well by a dealership that truly cares about their customers! Thanks guys for all of your help last night! It really means a lot to us.

Great & quick service!!

Love, love the service department at AutoNation Ford Lincoln especially Dan Coburn. I won't go anywhere else!

Love the team everyone is friendly. The lady who made the appointment was great. She called with updates often to keep me in the loop. The guy that picked my car up was very nice and handled my car with care

Awesome Experience! Friendly Staff Eager To Please Their Customers.

Very good service

They just make the car buying experience as easy as it gets.

Process was very straightforward. Ended up ordering F-150 to have the options and only the options I wanted. Jack Tashjian spent a good amount of time with me, test driving the available trucks and going through the ordering process. He was very helpful explaining the options/incentives/rebates available and worked to get me a good price on the truck.

Excellent Service, Got an awesome Lincoln, and the entire experience was top notch. Showroom and restrooms were very clean, lounge area was stocked with free drinks and snacks. Keep up the excellent work!!!

Love the employees here, everyone is so nice and welcoming. Love the coffee bar. When I purchased the car I was told first oil change complimentary but there was some miscommunication. Tammy hashed it out and was very professional about it. I am definitely going back for my car services.

Service manager Jennifer is knowledgeable and pleasant to deal with. Shop is clean.

On June 26, I brought my wife's 2017 MKC in for service. The staff was courteous (Tom), the waiting room clean and the car was done within the hour. Thanks for work well done. Bill Smith

Dropped off a car for Enterprise friendly service and employees

The dealer really listen to what I needed and went to write what I was looking for he's very patient with my questions

Fast service, Dan takes very good care of my suv , very professional .

Wife loves the awesome job you do on oil changes. Nice waiting area and the mechanics do not pressure her. They explain to her what needs to be done and why versus telling her what needs to be done. Thanks for putting her at ease when she is getting oil changes!!

Excellent service! Brought my mother-in-law's car in with no appointment and Dan jumped on it and got the service guys to change oil and filter and was out in less than 45 minutes

Great service department, See Dan O'Neal great person to help out with any problem you have.

My service experience was great. I was greeted immediately and my vehicle was taken in for service very quickly.

Lincoln dealer that treat you like a Ford owner never will buy a lincoln again

Great service. I only bring my Lincoln there.

Could not have wished for a better experience. Good information, fast answers to every question, sweet young man helped me from front door to delivering my new MKC. A happy granma, first time to buy a car on my own and it was a pleasure. Not to mention 'I think I got a good deal!" .

Had another great experience, Jennifer took great care of us as usual. Went thru the 130,000 recommendations and called me when she went thru what else needed . We had car back that day no headaches.

my sales person very knowledgeable, curious, was a pleasure to deal with.

work was done in the timeframe promised

Sales and staff was very helpful. This was first buying experience where I felt very comfortable

Great place to have your car serviced.

Professional and courteous.

Good and quick service.

Tammy in the service department is always so helpful and courteous.

We drove all the way down from SC for the car of my daughter’s dreams. I made numerous calls to a couple of different dealerships before driving down. When we showed up at AutoNation and asked for the sales manager, the salesman came out (he had emailed me also previously) with the key in his pocket and literally ran off into the lot to get us our car. We drove all around until satisfied and he showed my daughter all the features. Everyone was super nice and helpful. It was a fantastic experience and worth the drive.

Service dept was right on time for my appt (didn't have to wait at all). My service advisor was Greg Mosher and he went over everything with me before they did anything (new battery under warranty). Touched base with me after they took my rouge to the back and looked over my warranty plan and actually told me a few things I had that I didn't realize. Will definitely come back here the next time I need an oil change or service work done on my Rouge!

Dan Coburn has worked with my family for years. We've had several different vehicles. He is honest and trustworthy . Wouldn't have anyone else.

Very nice service advisor however, two hours for an oil change and tire rotation is a little long for a customer with an appointment.

Excellent experience. My husband Bruce and I were impressed from the moment we walked in the showroom. We were introduced to our salesman, Tony Escalante whose professionalism and demeanor was top notch. Answered our questions in a timely manner and showed us all aspects of the SUV we were interested in. New Vehicle Director, Emillio Rampone suggested we keep the car for the weekend which was a first. No dealer had ever offered this.We purchased a 2018 Ford Explorer Platinum. From our excellent salesman Tony Escalante (Best of the best), Emillo to Richa Owen in Finance, we were very pleased with our pressure free service and wonderful customer service.

I purchased my new truck from Autonation Ford Orange Park. My salesman was Nathan Goodroe. He is honest, straight forward, and doesn't try any doubletalk to sell a car. He made the experience so pleasant that I am going to buy my wife a Lincoln MKC from him in the future!!

gil allen and Clarence did a fantastic job gil found me the perfect car and Clarence got me a great rate.would recommend them to anyone looking for a vehicle

I️ bought my Mustang from AutoNation Ford and I️ almost love my new car as much as I️ love the Sales team. Emilio and staff took such good care of me that I️ will definitely be back to buy from them again!

I purchased my Explorer during the summer. I think I drove these guys crazy as I kept changing my mind, but they were very patient. I'm very picky and these guys (Emilio & Nathan) were great and never pressured me. I'll be back for my next vehicle.

Words cannot describe how happy we are that we purchased my new car at this location! Nathan Goodroe made for an incredibly easy experience, he literally had everything squared away and ready to go for us before we would even ask! He got me EXACTLY what I wanted!!! He definitely knows what he is doing and is amazing at it! If only all car salesmen were more like him...

I recently had the pleasure of working with Nathan G. to purchase a 2016 King Ranch. Without ever seeing the truck, he was prompt and quite helpful answering any and all questions I could have, even staying as late as he could to make sure I picked it up the day I wanted it after making the 6 hour drive through hurricane Irma evacuation traffic. The whole transaction took less than 45 minutes and I was on my way back to Tampa in no time. Outstanding dealership, great people, and a wonderful experience overall. Will definitely be coming back for future purchases

Nathan is the best ever. Helped us find the perfect car for our daughter.

Have been in for warranty service twice now. Though it's an enormous Dept, work was done well and timely. I've never had an issue with getting any of the warranty work approved, especially with worn trim pieces that could be argued "wear and tear". They don't have loaners but will pay for a rental that is on site. My only issue is that my Lincoln has three rows but the rental loaners are all smaller two-row SUVs.

Best experience for me, they were up front on all cost and no price changes from the internet deal they committed to. The salesmen and financial services worked diligently to get us out quickly as possible knowing we were on vacation.

Daniel did a great job when I needed service on my F350. I always dread using the dealer for service, but not now that I know Daniel will make sure the job gets done, and done right. I also would like to mention Boyd, the service department manager. He helped me at the last dealer he worked at and I was very pleased to find him again, as he will always do anything he can to make you happy. Thanks guys!

Our buying experience with Chris Dame of AutoNation Ford of Orange Park was GREAT!!! We got the exact car we wanted with ALL the bells and whistles. It was ready ahead of time!! And we absolutely LOVE it!! Thank you, Chris and Dan O'neil, and all the folks at AutoNation Ford of Orange Park!

Great experience , did not feel any pressure. Will showed us the used trucks that we wanted to see first. Then we moved on to the New Trucks. My wife and I both loved the truck as soon as we saw it. Ruby Red is fantastic color. Test drive sold the truck.

We traded our daughter's car in on a car to be in our names. AutoNation has NOT paid off the trade in. We found this out because she canceled her insurance (because she no longer owns a car) and she received a letter from DMV that her license would be suspended in 14 days because she canceled her insurance. Upon checking we found that AutoNation did not pay off the vehicle and the bank says her payment is now 2 weeks past due. The DMV also still shows the vehicle to be registered to her with a lien on it. This is a huge mess and now AutoNation is telling us that we should have made the next payment and should have kept the insurance on the car. Seriously? Why would you do that for a car you traded in and was told would be paid off in less than 20 days? So AutoNation messed up big but they want to blame us for this fiasco. DO NOT DO BUSINESS WITH IDIOTS!!! WE WILL NEVER PURCHASE A CAR FROM ANY AUTONATION FACILITY. If I could give this car back to them, I would. Our next step is to contact our attorney immediately.

I've been dealing with this for the last 15 years & never had a better relationship with service. Dan C. Is the upmost professional in a Dealership Service I've ever seen in my life!! Every one of their employees are outstanding!

Timely appointment, met shortly after I arrived and Dan quickly wrote up my service request along with and additional items requested. A Shuttle ride was ready and I was returned to residence within 15 minutes of my arrival.

After being highly recommended, the service I received was not what I would want to subject on anyone else. I constantly had to remind service rep of obvious incomplete repairs. For example, window being replaced had factory tint but the replacement did not, and if I didn't question it. the service rep would not have either. Also, the tint was not included in originally estimate. Secondly, my left bumper not properly installed on the day of pick up. It was hanging off my SUV. Now, who's responsibility is it to conduct a final check of all work performed before customer arrives for pick up! Not to mention, my car was returned to me filthy and the left side molding strip had a very noticeable white residue from door panels being painted that I had to bring to service reps attention as well, which placed me in a additional delay for job being completed. Overall, after several apologies from service rep on behalf of everyone who performed their task poorly. I was tired of the blame game just do what was promised and being paid to do. Finally, I was not satisfied.

I want to personally thank Jerry and Katie for actually listening to what we wanted for a new truck. Having visited 4 dealerships I was shown everything but what we wanted. I have and will recommend Autonation to everyone I know.

Both Katia and Daniel handled my online purchase very professionally. I live out of town and have bought my last 5 vehicles online and this was one of the best. Took some time to get to an agreeable price but in the end both parties did well. Only negative was the fact that I had to fill out a credit application after doing one online. Annoying.

Took three weeks to get part ordered and someone to return my three calls. Actually no one returned my calls. Drop my vehicle off at 3pm 28Jun for warranty work. Told I good chance to get it back on 29th. Called at 230 and was told they people who Ford was sending my truck to hadn't picked it up yet. Why is a Ford Dealer/Service dept sending my truck out to get fixed???!!!!

My dad takes his vehicle in for service issues and they are awesome! They also do a great job with insurance repair claims! They go out of their way to help you and treat you with such kindness!

Jerry Learn was great in making the whole car buying experience a smooth one! He was great with answering questions and I really love my Chevy Malibu! Thanks for a great car buying experience.

My service rep Joel was very professional and my vehicle repairs were competed in a reasonable time. I was very satisfied with my service.

My salesman, Jeremy, went above and beyond every step of the way! It was a great experience working with him. Jeff, in finance, was also fantastic! He found me a better interest rate after I signed everything and saved me even more money. Great experience overall.

Jack was referred to me by a friend of my daughters. He was professional and knowledgeable. He had found a vehicle for me at another dealership and managed to have the vehicle brought to his dealership. He helped me in many ways, and took a personal interest in me and my wishes regarding the truck purchase. I would recommend him to anyone looking for that "Wow" experience. Thanks, Jack!

Jose Gomez is a very informative salesperson. He was not pushy or overbearing. He was able to assist with all my questions. He actually followed up with me after the purchase. Ray K was also a great help. He answered all questions as well.

Dealer did what they said they could do, salesman was very helpful and courteous.

Normally, I do not make comments or leave reviews for anything or anyone., but I would like to leave a review on my experience at Autonation Ford Lincoln of Blanding Blvd, in Jacksonville, FL. I recently purchased a car from this dealership and receive nothing but excellent service. The managerment were attentive, respectful and courteous... Especially my dealer Aiden Dakmak. The service I received from Aiden was excellent. He was attentive and patience and bent himself backwards to accommodate my needs. I would highly recommend buying a car from this dealership and especially asking for Aiden Dakmak to be your dealer..

This was my first experience as a car buyer, and I left very satisfied. There was never a moment in which I felt like I was not cared for. My salesman, Malachi Henry, was fantastic. From the moment I walked in, I was treated with courtesy and respect. I knew he had my best interests at heart, and what I wanted and needed always came first. Although I did not buy the first day I stopped by, he continued to follow up with me and support me in my decision-making regardless of what I decided to do. Together we found the perfect solution, and I walked away very happy. I also had pleasant interactions with management and other staff. Great place to go. Ask for Malachi!

Auto Nation has been a wonderful place. The salesman we worked with Malachi Henry is awesome! He helped us find the car we wanted and then helped us get it to the price we needed. I would definitely go back there to get my next vehicle, and will always ask for Malachi

My husband and I went to the Auto Nation Ford Lincoln Dealership just to look at vehicles we were met by Ike Ettinger. Who directed us to the vehicles we were interested in looking at. I must say this young man was very knowledgable about the vehicles, very kind, he was patient as we had a lot of questions and most of all he was not an "over bearing" sales person as most you meet. As a result of our wonderful relationship we made with Ike we purchased a 2015 F150 4x4 and we love it. The experience we had with Ted who appraised our vehicle for trade in was honest and fair. The financial director Justin Grimes made the task of financing a vehicle a pleasurable experience. Everyone we met was kind and professional. In all my years of purchasing vehicles this was absolutely the best experience I have ever had.

Traded my Edge in for an Accord, they gave me a VERY good deal for my trade in as well as buying their Accord... I was very please by the end of the transaction... I would 100% recommend this dealership!!

You can get a better salesman that Walt Gage at Autonation Ford Lincoln! I test drove EVERY small SUV before deciding to purchase this Escape. I returned 3 times to make sure I was making the best decision for ME! Every time Walt was amazing. Patient. Personable. He got me a great deal on the 2016 Escape. He was referred by friends of mine who had purchased at least 2 vehicles with him! I've never owned a Ford before, but love my new Escape so far! And I know I can go back to Walt for help if need be!

So far since I have been going there for about a year. I always get their Oil change out. They seem to be thorough after they check my car and let me know what needs to be fixed. No bad review yet and I will continue to go to them.

Our Salesman, Malachi Henry, did everything possible to make this a great experience. From helping to bring the vehicle we wanted to Jacksonville, to staying on top of the loose ends after the sale. Great job!

Lincoln Date Night...with myself. Trying to make a reservation but website from my phone isn't working.

The Absolute Best Ford Dealer In Town. The only Dealer I let Touch My Car. Thank you!

On Aug 6th my wife and I happened to be passing by the AutoNation Lincoln dealership when my wife spotted a Jeep Wrangler soft top out front. She has known that I've wanted a Jeep Wrangler for more that 20 + years. This is where I met Ike Ettinger. The sales rep that answered all of my questions on the Jeep and then some. It was late in the evening so we had to leave and come back the following day on the 7th. I felt confident that the Jeep was just not going to happen. My wife has been very ill and diagnosed with a terminal brain tumor just a few months prior to this. So finances were tight. I spoke to Ike about the Jeep and how I wanted to have one my whole life but now I wanted one to take my ill wife on a ride through the Smokey mountains in the early Fall with the top down to see all of God's glory when the leaves start to change color. It's something she has always wanted to do. Ike was so understanding of my situation and he dedicated himself to make this happen. I have purchased 5 cars in the past from the old Mike Shad dealerships over the years so I knew I was working with top notch professionals. Ike went in to speak with Ray, a Sales Manager, and in a few moments later Ike came back with a huge grin on his face. Not only did Ike and Ray get the payments down in to my range but they added Gap insurance and a 4 year bumper to bumper warranty, and financed the loan thru my credit union. I was truly beside myself and had to hold back the tears as I realized that I was going to make my wife's dream come true. My dream of owning a Jeep Wrangler and her dream of a ride in the Smokey Mountains all in one swipe of the pen. I called my wife to tell her the good news. She was speechless. And if you knew my wife, that is a miracle in it's self. When I took the Jeep home to show my wife she cried for almost a half an hour. When she composed herself, it was on the road with the windows down. I can't thank Ike and Ray at AutoNation Lincoln enough for all that they did for the both of us. By making her last few months worth living. And by helping out a husband who was desperately trying to make her final few months memorable. I know that God is calling her home around the beginning of the new year but what Ike and Ray have done for my family, "Priceless"!

I recently purchased a 2015 Ford F150 Supercrew Lariat 4WD truck from Auto Nation Orange Park, FL. I looked and test drove a F150 at a different dealership before I purchased this one. I also looked at the Toyota Tundra Crew max and Chevrolet Silverado crew cab on line. The decision was easy for me after test driving the new F150. I previously owned a 2005 Ford F150 regular cab. This new 2015 Ford F150 Supercrew is an absolutely amazing vehicle. I love this truck. The ride is incredibly smooth. My Sales Person (Ike Ettinger) was very knowledgeable and knows all about the product he is selling. I could not have worked with a better salesman. He knows how to make you feel comfortable and feel at home. He took his time to demonstrate and show me all the features that this truck has. This has been the best vehicle buying experience I have ever experienced. Thanks to Ike and all his peers (including the parts & service department) at Auto Nation Orange Park. If you are looking a good truck buying experience, check out Auto Nation Ford Orange Park before you buy.

I decided on a whim to go car shopping, but didn't have any idea what I wanted. I figured I would start at AutoNation and work my way down Blanding Blvd looking at different vehicles. I started walking thru the Ford Fusions and pretty soon a salesman, Ike Ettinger, approached me. He was very courteous and patient with me and explained how the Hybrid vehicles work. I had never considered driving a Hybrid until talking to Ike. We discussed Fusions and Escapes and I test drove a gas and a Hybrid Fusion. The next thing I know, I'm test driving a Hybrid Lincoln MKZ and LOVING it. We went inside to talk numbers and Ike worked very hard for me to find all the rebates I was eligible for and after a few trips back and forth we came to an agreement and I left a very happy new Lincoln Owner, and again, wasn't planning to be a buyer that soon. Ike took extra care to make sure I knew how to operate everything in my new car (as there were many more "Bells and Whistles" in it than I was used to having). I will definitely be returning to AutoNation for future purchases and will refer friends and family to see Ike and the rest of the AutoNation Team.

Just got a Used 2010 F150. After looking at several dealerships, and different models, no one was able to assist with helping find the truck that I wanted, for the price I needed. Went to Autonation in OP, and Clarence "Big Daddy" Evans, told me he would find me the truck I wanted THAT DAY! Sure enough, that is exactly what he did. Not only did he find the truck I wanted, but he found a better model of the truck, and at a great price for my budget! He even had it picked out from out of town and delivered to the dealership for FREE! Very professional staff, fun, friendly atmosphere, and the whole process was easy.

Vicki will take great care of you, reach out to her and she will get you set up for a great deal !

I purchased my 2014 Ford Focus in Feb 2014 from Jack in the sales dept. I have been happy with my car ever since. Dan in the service dept helps me each time I come in for service and I have never been disappointed.

I took my car in for a Recall to be taken care of that causes overheating and engine fires. The dealership provided me with a loaner and completed the work in less time than quoted. However, after picking up the car, it started giving me all kinds of warnings and errors. I called the dealership and they sent out a tow truck and we agreed I would pickup a rental car the next morning. I went in picked up the rental car and then received a call that the car was ready again. Long story short, this happened 3 more times. The service personnel were completely perplexed by this and had Ford Engineering on speed dial I am sure. My service advisor, Mike G and his manager Barry could not have been nicer, more attentive and concerned about the situation and my inconvenience. The last time it happened, we all agreed they would keep the car until everyone was completely satisfied that the problem had been resolved. Again, the experience although unfortunate and somewhat frustrating was made so much easier to deal with by the professionalism, understanding and superior customer service of both Mike and Barry. I cannot imagine going to any other dealership for service than this one.

Great service from Tammy

Dan C is my service person and he is the VERY BEST! He always does his very best to make what can sometimes be an expensive and difficult situation easier to handle. He always keeps in contact during the service process if it is longer than the usual service appointment, and for a regular appointment he always recommends the required services and offers the optional services in a timely manner. He makes AutoNation a great place for service.

It's unfortunate that this service department has to deal with a broken car delivered from Ford's assembly line ... I bought a new 2013 Focus from this dealership and I've had nothing but problems with it and I get nothing but shoulder shrugs and condescending smirks from the sales floor. The service department has actually been fairly attentive but since this is a Ford service issue, that's where I have to post this review. I am obviously driving a bad apple but I'm stuck with it because I put my trust in Ford. My car is one of the many suffering from a jacked up EPAS problem. Ford issued a Tech Bulletin on the problem last year, and I forwarded that TB to the dealership on two occasions but they still can't duplicate the problem. The problem is a safety issue which results in the car zig-zagging down the highway ... and Ford knows that the problem exists in some of their cars, but they just toss my the keys and tell me that I have to get used to the new technology of electronic steering assist. I've driven EPAS vehicles before and this one is different. It's messed up but they don't care. Just like they don't care that they left me stranded in traffic yesterday when the grounding wire to the fuel pump suddenly became disconnected (does that usually happen on a car with 1400 miles on it?). This car is a complete LEMON and the only thing Mike Shad has done to support their customer is hand me the Florida Lemon law booklet and say "Hey, one more grounding wire problem and you can claim it under this program". Oh yeah, did I mention that there was a freak issue with yet ANOTHER disconnected grounding wire from day one?? Unfortunately, Ford still has some work to do!