Attended 1st appointment for the basic servicing of the vehicle along with a check of the computer. Stayed in the waiting area well over 4 hours as customer service from the service manager was horrible. She never came into the waiting area to give me an update as I had to seek her assistance. Not only did I have to seek her assistance; she seemed as if I was a bother when I did ask her about the timing. By the way the vehicle was reset to default as I was not asked if I wanted to reset the settings. Horrible experience.

Everyone was very courteous and kept me informed as to what was being done.

They always make me a Happy Customer. I always come to this location Jeremy is amazing as well as Tammy. Very professional and caring.. Thank you for taking care of my vehicle. 😊

My family and I have purchased many many vehicles from AutoNation over the years...always a great experience. Will continue to do business with them going forward. This is our third Lincoln. My wife loves her Corsair best of all!

The car was ready as promised. I was greeted right away. And on my way quickly.

The service staff was great and thanks toTammy for getting us checked out and apologized and for the delay which wasn?t bad.

My 19 year old daughter bought her 1st car form Jordan N. here today. I have to say in my 30 year of car buying I have never had such a good experience. He was respectful of my daughter, did not speak to her like a child and made her feel very comfortable with the whole process. He talked her through everything and answered all of her questions with ease. I would highly recommend AutoNation Lincoln Orange Park and especially Jordan N. to anyone looking to purchase a vehicle.

Had pickup and delivery so did not got o facility. Maintenance was quick and thorough. Needed new tires and Auto Nation gave me the best price

Excellent service. Brad explained the service I needed.

Excellent staff and service. Facility was clean and all of my questions answered

Service tech Jeremy set up my appointment to have the blower motor under my seat replaced. Service was preformed with out a hitch and my heated / cooled seats are working again. Jeremy did a great job staying in touch and repointing to all of my questions / text messages

Was happy with service and recommendations made. Got out in decent time even as it got very busy soon after my arrival. I miss Jennifer but Tammy took good care of me.

My Service writer did an awesome job keeping me informed getting me in and out quickly although I didn’t have an appointment. Thanks!

Tammy in service and the entire service team did an excellent job!! The Lincoln pick up and delivery service is awesome! Nathan Goodroe, David Bruton, Greg Mosher, Jack Tashjian, Gil Allen, Charles Warren, Paul Harney, Josh Bessent and the entire sales force did a great job taking care of my MKZ while it was there! Keep up the great work!!

Tammy in service and the entire service team did an excellent job!! The Lincoln pick up and delivery service is awesome! Nathan Goodroe, David Bruton, Greg Mosher, Jack Tashjian, Gil Allen, Charles Warren, Paul Harney, Josh Bessent and the entire sales force did a great job taking care of my MKZ while it was there! Keep up the great work!!

Excellent service.

Timely service. They took into consideration my appointment time and the fact that I needed to be out by a certain time

I do not trust this company and unfortunately I purchased the premium maintenance plan. I just purchase a vehicle in Dec 2020. It was the same vehicle I was previously leasing. During the lease timeframe, the fuel injection system was due (recommended according to the service department), but they didn?t perform this service. Now they?re trying to get me to pay for this service. If it was necessary during the lease, (for which the vehicle belong to them) why is it so important that this needs to be done now at my expense. I feel that I should get a free service for the first system check because your service department did not accomplish it when it was due the first time.

An expensive lesson in frustration, inconvenience, accusation, and the absolute worst customer service I've ever experience in my life. The best part of this experience WILL BE sharing my story of how I was treated with everyone I know.....did I mention this was THE WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD?Before this visit, I've been in several times for several and/or vehicle purchases. I've also had my vehicles at your bodyshop upon occasion. After my latest experience, I wouldn't go back there to get air in my tires. The inconvenience, the accusations, the frustrations...how are you still in business? Had it not been for JR in the Collision Center, I'd probably, still be dealing with absolute nonsense...(thanks JR).

Great service. I only bring my Lincoln there.

Working with Josh and AutoNation to buy my new car was an easy and exciting process thanks to the wonderful customer service I received at the dealership. Everyone was kind and friendly, and once Josh got a feel for what I wanted in a vehicle, he found one for me to take home by the end of the day! I highly recommend buying from AutoNation and Josh as the experience was excellent.

Terrific staff met all my expectations

Great place to get your car done Love their coffee, tea, hot chocolate and latte And donuts and bars

Excellent. Gil was very helpful and I would give the experience 5 out of 5

Welcome lights on our 2019 Nautilus stopped working on one side. I used Autonation Lincoln's efficient online service scheduler for an appointment. Service writer Courtney quickly came to greet me in the large under cover service reception area. After a short wait in the spacious, frequently cleaned lounge, she said Lincoln would replace the whole headlight module. Tammy called me when the part arrived making sure a new Lincoln Corsair loaner was available for the repair day. Repair made earlier than promised. Car was cleaner than it arrived. Great Service experience at Autonation Lincoln Orange Park !

Our Lincoln Concierge actually gets 10 stars, He did an excellent job of going over?everything? on the vehicle. Whatever was asked, he could give you the answer.

Awesome service! Very professional!

Excellent service. Professional and courteous.

I would like to receive a call in regards to me possibly transferring my maintenance plan to St. Augustine, FL. I'm totally unhappy with AutoNation in Jacksonville. One of my problems is that this company does not clean (vacuum, wash or wipe down the inside) my car when it's there for maintenance. Every other competitor I've had a maintenance plan with does these things. I would like to discuss this situation with someone from your company.

I scheduled a 12:00 Noon service appointment for an oil change, tire rotation, radio update, and inspection. Finally 5 hours later my car was ready, and noticed that my radio didn't work. They immediately tried to fix it, but I noticed they just got rid of the update, and my radio still did not get updated. I have to go back as the inspection found I had an oil and transmission leak, as well as they have to perform a Lincoln recall. This was not a good service experience for my Lincoln.

Took our 20/20 Nautilus in for its first oil change and such. James, the service advisor was very receptive and polite. It's awesome how clean their service department is, you look down the main area where they work on the vehicles and it's amazing how clean it is. That face alone speaks volume of the integrity of the entire staff.

Out of 3 Dealers this one charges a whopping $149 for a Diagnostic test when others charge $69.... Plus that cost doesn't go toward the repair!!

As always Tammy took charged of my problem and stayed on top of things and saw it through the end. I will be using her and AutoNation Lincoln Orange Park for my Lincoln needs.

I took my old Lincoln Aviator in just to retrieve the door code. The staff was super friendly. They took my vehicle in right away. Tammy Milligan is the best! Very helpful and personable! I was in and out quickly and they threw in a car wash. I highly recommend Auto Nation Lincoln/Ford.

I always get great service there!

All interaction with Auto Nation of Orange was efficient and professional. My 2008 Lincoln had an issue with battery connection cable going into the wiring harness. The mechanic accurately diagnosed and repaired the problem reducing the time and cost of repair. I have been using AutoNation for and have found them efficient and trust worthy every time. AutoNation is my default option for auto repair. I would recommend them to everyone who needs auto repair service.

We recently were looking for a pre-owned vehicle. We are very picky buyers and this dealership accommodated our needs, especially Jordan Norman, who was honest and professional. He worked hard to find the vehicle that would meet our needs. We definitely will not hesitate to work with this dealership and Jordan with any future car purchase.

I came in to autonation 12/14 with a bad tire that I did myself by hitting a curb. It was cut. Courtney came to my rescue. I needed that tire really bad. She said they didn’t have my particular tire in stock and it would be the next morning at 9. Well we were planning a trip out of town and she went back in the office and had someone go get my tire. They did, got it on the same afternoon. That was great service. She was so sweet and so helpful. Thank you so much

I was in and out quickly!

A/C wasn?t cooling and I?m half way into my factory warranty. Service advisor kept me in the loop the whole time and the tech did pressure tests requiring they keep the car for a few days and they were able to provide a Lincoln courtesy car for me. Absolutely no problem with any of that as troubleshooting takes time. Unfortunately, they couldn?t actually find a leak point, which is my only issue. So, they refilled the system with Freon. It?s been fine the last few months, but I?m concerned that ill have on going issues after my warranty runs out.

I purchased my Lincoln MKC this year and had my first service performed, the service technician was Rudy Bravo. When you bring your car in for service you never know what to expect, I was very pleased with my experience,,he was very polite and professional and delivered as promised. Thank you

Took my Ranger in for battery issue which was taken care of timely (though had to make 3 inquire calls that were never returned -color me neglected). When picked up was advised need for ball joints repair. OK. Asked for estimate,Was promised to get next day.So after 2 follow up calls to get estimate, I get empty promise again and crickets... After a week-No help or follow up from 'CSR'. except for email asking for feedback.Well, here is the feedback...neglected and forgotten.Unnamed CSR needs some CS training as must be a newbie to service. Also have a F-150 that needs to be looked at. Wonder where I will take it ? Have used OP AutoNation in past,my how things have changed......

The service staff is great even got a Lincoln to use while mine was being taking care of they delivered my car and pickup the theirs. I always count on great service and friendly staff.

do what you're paying for and don't assume everyone is gullible. took car in on black Friday to be serviced and they tried to retire on add on services. guess old handicapped folks is an easy mark! I'm still mad.

Excellent customer service by Tammy!! Glad she is my service advisor!!! 😊☀️

Not happy with the service advisor working with me on my 2011 Lincoln Navigator. She failed to keep me informed about the amount of time that was needed for repairs. After bringing my car home, the battery was dead in two days. I told them NOT to leave the key in the ignition at all because it would run the battery down.

Very friendly, and informative about my Ford Explorer, did not try to force me to have service done that I didn't need . I was very appreciative of the distancing of the seating in the waiting area, was comfortable, and felt very safe.

Tammy, was my service manger doing this visit. Courteous and professional. Not all the requested repairs were done because parts had to be ordered but The work that was completed was beyond satisfactory. Waiting for a call from Autonation service once the ordered parts come in to complete all necessary repairs.

They are very customer friendly and the staff remember it's about you and your car, not them.

Service writer Bradley Pouliot took good care of our car while it was there. Thank You Brad

I went in to have the suspension checked on my 2006 Lincoln Navigator. I was told that it would over $5,000. So I had a second opinion check it out and it only cost $320 to repair it. Works like new again. I do not recommend Auto Nation for service.

I had an insurance claim on my 2018 Ford Fusion for the left driver side bearing wheel replacement. The adviser Jeremy from AutoNation Orange Park understood my urgency and escalated my repair time by securing the part from another dealer instead of Ford sending the part after processing my claim. This help and advise from him really made my repair process fast and I was able to walk out of the dealership with $0 cost on my end. I recommend buying cars and getting them repaired here. The only recommendation I wanna make to this place is, start selling more electric cars.

I love AutoNation OP! Dan is the best service advisor, too.

Fast and friendly experience

My Truck had a A/C issues, that the AutoNation Lincoln Service department fixed in no time at all. The service was great.

Very friendly staff. Vehicle was ready in a timely manner.

Yyour folks were fantastis from start to finish. .Thank you so much for the expert service

This is the second car we have purchased from Jack. He is an asset to your dealership. Highly recommend him to anyone I know..

I have had my 2010 Expedition services at Mike Shad/Auto Nation for 10 years. Dan Coburn had been my service rep until this summer. Excellent, Excellent. In his absence I had Brad Pouliot, the experience again was excellent.

Care about the customer Communicate with the customer Fix the vehicle when you have it

Service people was very nice. Had me checked in quickly and service on my F-150 was done in a timely manner.

I have been dealing with this Autonation Dealership and have been nothing but pleased with the service and products. My experience with Bradley Burnett, especially was very pleasing and I would recommend him to anyone interested in the purchase of a vehicle.

WARNING WARNING… Anybody out there with a Ford/Lincoln vehicle do not have your vehicle serviced at AutoNation Ford Orange Park. Michael Grantham & I had are Lincoln MKX towed into AutoNation Ford Orange Park on Tuesday Sept 8, had an appointment for service on Wednesday the 9th at 10:30. Due to the fact we were not there waiting, service was not started until Monday the 14th. The original reason for us to have the vehicle towed was when I got into the vehicle on Sunday the 6th, the whole dashboard lite up like a Christmas tree, flashing everywhere on and off like the vehicle was possessed like Christine. The first thing the service department told us was the vehicle might have been hit by lightning!!!! ( If the vehicle was on fact hit by lightning, you think I would have known that and advice service of that fact) The second issue I was informed was TWO fuses were missing from the main fuse box next to the battery. ( The vehicle was been running fine for the past three years without those fuses.) I drove down to the dealership that day to have them personally show me on fact what two fuses were missing and had to by replaced. The vehicle did in fact start, and the service director (Michael) pulled out one fuse not proving to me that was one of the fuses. The vehicle did stop running. I asked him to show me actually what fuses and demonstrate to me the original problem I towed the vehicle in for! The service director(Michael) walked away and said " I HAVE TO GET BACK TO WORK". I returned to my office and notified Lincoln Motors corporate office, and spoke with a woman by the name of Kate. She gave me her direct number and a case number and would inquire with service department. I received a call yesterday from Kate stating the service department did in fact show me everything I asked and the vehicle was running and that I would be responsible for the tech charges. I tried to explain to her that the dealership was LYING! Her response was in the vehicle running? Yes, not completely my center console, which controls air conditioning radio and GPS system is still black. I would have to pay another $69.99 per hour still diagnose that problem. I had the vehicle bought in for not starting and nothing working! The vehicle is running the mysteriously missing fuses are back and the runs pay them $210.00 plus tax for nothing, and drive out with a vehicle that is unsafe with on center console controls or back up camera!!! Be warned and steel clear of this dealership!

People were very good and I got my car back speedily

I Recently was looking to buy a used car came across a Salesman that was Very Professional , Friendly and Loved the experience at Autonation Ford/ Lincoln The salesman’s name Gil Allen this is the what all customers hope for! Thank-you Gil Allen I will always refer my friends and family to you!

Awesome place to buy a new or used vehicle. This is my 3rd vehicle from AutoNation. They always treat you with the utmost respect & courtesy. I get treated better than I did at the BMW dealer. Imagine that!!

very friendly people and great service

The team there is excellent I got the car I wanted at a price that I wanted. They are very professional and they’re good at what they do👍Chris, John and specially Josh who explained everything to me, are the best.

Auto Nation did a recall issue and an oil change on my pickup. The service agent was professional and courteous.

My first impression was greatly impacted by the way I was greeted. This lady was has an amazing attitude of helpfulness that made me feel comfortable that I would be taken good care of. Clean and professional and courteous and trustworthy service.

Great people. Great mechanics. Cleanest Auto Nation I have been at in the South. They went out of their way to make people happy. I like the cleaning crew and the mechanics because they make me smile.Themechanics mechanics fixed my Lincoln.

Mr Dan C. Is the best service advisor. I always get A+ service.

Always on time, they never try to sell you something you don’t need. And very courteous.

I have worked with the Orange Park Florida Auto Nation dealer for more than ten years. They know me, from the service man, Dan C. to the sales rep Jack T. They do good work and are honest.

Was looking for a truck and had to expand my search to a 500 miles radius since I was very particular on what I was looking for. I found it and Nathan Goodroe reply to my inquiry. He answered all my questions, send me pics of specific details I wasked for, I was not driving 278 miles on a guess. A few days later when I decided to go test drive the truck, had all the details worked out, basically, just went to make sure the truck was as advertised and buy it. Thanks also to their finance department that got me a really great deal on the loan I got. I definitely will consider Nathan and AutoNation Lincoln Orange Park again on my next purchase.

Oil change. Rotation of tires with balancing. 10 point check. All done within two hours. Very professional. AutoNation Orange Park are very good. Covid-19 good cleaning after customers

Easy car buying experience. Very pleasant and helpful staff. No high pressure or "scam" tricks. I'll go back for my next truck.

Great service department and sales has never played games when we are buying

We bought our last couple of cars from Ford AutoNation OP, and couldn't be happier with the vehicles, and the service we get when it's needed! Shop with confidence here!⭐️⭐️⭐️⭐️⭐️

Tammy at AutoNation Orange Park is an outstanding representative of Service Department! Quick, easy and professional!

Excellent place to purchase, service, buy parts. and get collision repairs done. The em players are courteous and knowledgeable.A special shout out to Jennifer Easley, Dan O'Neal, Malcolm Daigle, Terry Higdon, Kevin Hester, Troy Cooper, and Laura Fraley for taking care of me during my last visits.

This is a great place to get your next vehicle. They work with you regardless of credit. I highly recommend this place. Awesome job guys thank you.

As always they did a very good job, we were very pleased

I was very satisfied service provided by Tammy and everyone associated with her.

Service on my Ford Edge was done quickly and Jennifer was very helpful.

Great service, Good people

Have been getting my wife's current and previous F-150's serviced here since 2008. Have dealt with both Dan's in service and never an issue. In and out at promised and great to work with.

David Burton was our salesmen, from the start he showed us what was available. When the discussion was made he help get all paper work ready and set up for the Lincoln representative to be available. The time was Saturday May 9th. Our Granddaughter was not aware that we were going to pick up the car. David went along with the prank and added that the car was sold. Then he pulled up available cars and Betty went for another. We walk outside and he clicked the key fob that lite up her car. It was beautiful, Betty cried, I cried and her Uncle cried. It was amazing, David became one of our family and made this day wonderful.. He should get 10 stars. Also Nathan who spent time explaining how to work everything in the car, was great. 10 stars for him too. Our experience AutoNation Lincoln Orange Park will be one of the never forgotten memories. So My granddaughter Betty got her 1st car Lincoln Corsair! yay We were helped by some very special and caring people. Thank You

John Inselman is a great salesman and will take his time to get you the wonderful experience you are expecting to get when you enter a sales lot. Thank you for the good time today. Eugene Plitt

Just bought 4th auto from AutoNation Ford/Lincoln. No pressure sales.CJ provided test drive. Nathan and Erie worked out the trade numbers. They have multiple dealerships and found exact car colors and equipment in Georgia. Transferred the car here. John Kaniicki breezed us through paperwork using great new tablet (financial manager) Nathan Goodroe taught us the new tech before we drove it away. service department 23 Apr 20 setup appointment with Brad to address voice text issue and some shifting questions . Thank You Autonation Lincoln of Orange Park for spacing customers for social distancing ! Brad got me in a new Lincoln Corsair while techs did repairs. After repairs, Service Director accompanied for test drive. All good !

Tammy in "Service" is just A W E S O M E !!! Helpful, quick feedback and excellent follow up throughout the process. Thank you !

I dont recommend autonation ford orange park to anyone who wants to get their car serviced. I took my vehicle up there in confidence and trust and the mechanic somehow made a gash on the side of my washer tubing and stated on paper i was missing a cap, i wasnt missing anycaps before i came there... and the manager is a total dick hel take his employees side and not the customers they dont care about you

Never fix the problems I bring it in for. Just keep saying we can’t duplicate the issue. Four times I have brought it in for my stereo display not working and they didn’t fix it. Three times for my passenger door lock that still only works when it wants too. To take the cake they were supposed to change my CD player out, and apparently didn’t bother to verify it worked before they gave it back, and surprise it still won’t load a CD.

Teresa, Chris, and Kenny were so amazing! I love my new fiesta! Thank you all for working so hard to get me into a car that fits me so well!

I love my Explorer sport. Malcolm was so amazing. He worked with me and my budget and went above and beyond to find the perfect car for me. It really felt like buying a car with a partner. Autonation and Malcolm have a customer for life!

Great experience buying our new 2019 Mustang at AutoNation in Orange Park, our sales professional, Charles Warren, was very helpful getting the price to match Garber Ford in Greencove Springs so we were able to deal with the dealer of our choice, AutoNation. Started out looking at used Mustangs, 2017-2019, low mileage, etc, but he shows us buying new was the way to go for a good investment for the future. Thanks again, Charles Warren.

Nathan is a Lincoln expert and made the buying process simple and painless..

Everything was done as agreed re my oil change.

I love my new Challenger! Gil did a great job, he didn't hassle me, I hassled him!! comfortable atmosphere, and nice people! thank you!

Very professionally and courteous! Mr. Brad and everyone at the store welcomed me with a smile. I want to thank Mr. Nathan for running everywhere to help me.

Had a good experience for my first time visit. The guy that helped me was very pleasant. I went to get an oil change and got a free car wash as well.

This place is great to buy a car. My dealer was Charles Joseph (CJ). He was very professional as on the phone, when I first called to find out a bout the car I liked, as in person. He was very patient, very informative about the car , because It was more advanced car that I had before. He get in with me and manually showed how it works and answered all my questions. I am very grateful for all his assistance and definitely recommend him as an excellent car dealer.

yes, June bug is a very very excellent service man, great job

Yes my experience was amazing...Charles "cj" Joseph and Marlena Garmon are amazing people to work with. while educating me on how to properly operate my vehicle and also miss Gorman and her top notch customer service was impeccable. I'm so ecstatic to work with this team I was afraid to try big lot but I'm absolutely satisfied without reason. If you're looking for a new car you need to go and get what you deserve let CJ help you out . Also I was so surprised that a day later mr. Joseph gave me a courtesy call to check on me and also alert me that he had an extra key for me so I'm so excited about that and how much they do to help out their customers. This is always will be my go-to when I want to ride in style at an affordable rate .

Well I took my F150 to get service in Jennifer explain everything to me about the vehicle what was wrong and he did a good job I recommend the service thank you

Great buying experience! Thanks to my sales person “CJ” and the entire staff!

AutoNation Lincoln Orange Park has a great Service Department and provide great customer service. Tammy is phenomenal! I highly recommend AutoNation Lincoln's parts and services for your Ford or Lincoln!

My Lincoln was T-boned in an accident. The damage was extensive. I guess the parts were difficult to obtain as this was a 2018 Lincoln and because of this, I will assume the repair took longer than expected. Teresa Miller in collision was very patient and apologetic as she was the one calling with the updates and because one problem after another kept popping up, I'm sure she did not enjoy making the calls. However, she did make the calls if not everyday than every other day, keeping us updated on the progress and we appreciate her efforts. Then the car had to go to service for a a/c problem. I think the lady at the desk's name was Sharon, also very nice and sympathetic, ( it does help). Shortly after speaking with her, we received a call saying the manager of service (service) had obtained a loaner car which was a major easement of our problems. I'm sorry if i got he names of the service people wrong but i only spoke to them once. Finally our Lincoln is home and looks like new. Lincoln has always been good to us. We have been customers several time and always treated us well. Also to Jack Tashjian who is now a Internet manager. Jack has sold us 3 cars and though our problems were no longer his problems, he was sympathetic and tried to help. We will miss him when we purchase our next car.

The service advisor, Dan Coburn, understood me service needs.

I recently took my 2011 Ford Fiesta to Ford AutoNation Lincoln Orange Park for service to my vehicle. Tammy Mulligan was the service representative who gave me 100% service by keeping me updated via text messages due to my hearing disability. She was also kind enough to break down the automotive jargon into simple language I could understand. My car was fixed within a few hours. I am grateful to Ms. Mulligan and the automotive crew for the superb, prompt service to my vehicle. 🙂

From Dan to the rest of the service department they are nice and Bryce our salesman it?s always nice seeing them. I purchased my auto in May.

Greg was very helpful and courteous! I would highly recommend him to anyone. Financing was easy, low pressure and went quickly. It was a pleasure to do business with you!

My experience at AutoNation Lincoln was outstanding.

Seem to have their affairs in order no matter when the customers show up

Service department are the best. Tammy is among the most amazing person there.

Timely professional and perfect service.

I went in for service and had told them I didn't want to spend a bunch of money on repairing my diesel def fluid tank if it was going to be ongoing I would rather spend the money on deleting the system.I was told it would be 1400 dollars to replace sensor.Did this and got ten minutes on road and engine light came on.took it back in was told it was a pump and it would be another 1000 dollars.I told them to give me my keys and left.My locks did not work right when I went to lock vehicle.I went to get my factory code from my owner's manual so I could set my own code and my number code was missing that had been in my book since I bought the truck in 2013,coincidence?I think not.Took it to another dealer had to get code read and new key fob,370 dollars later.The day before I went to get locks fixed engine light dissapeared. I will not be back to autonation ford

Tammy was on top of things the whole time. She kept me up to date throughout the whole process. I will be using her for now on.

Over the years, we have purchased a variety of vehicles at AutoNation of Orange Park, from a Fusion, a Lincoln, to several SUVs. We have never had a major issue, and any minor ones were readily corrected. The show room and waiting room are well maintained, with snacks available. We know and trust members of both the sales and maintenance departments. I am glad to recommend them!

I just do not recommend anyplace. Every time I do someone is mad at me for they had a bad experience and blame me for sending them there. Sorry! But I always have a great experience and they are one of the best in town. Dan Coburn is the best service person I've ever had. Got my 23 year old Ranger back in tip top shape. .

The valet service was great! Tammy, the Service Manager, is always so helpful and personable when I call.

Great service

I love the service department at AutoNation. Tammy is always so nice! I love the fact that they'll come to my work to pick up my car and then drop it off to me by the end of the day. There's no "scheduling time off" for car repairs.

I limped into the dealer because when I put my foot on the brake petal it went to the floor and I was still moving. Dan and Tammy took great care to get me into a loaner and fix my vehicle! I have always had awesome service here! They treat you right and care that your vehicle is working great!

Tammy and Jay have service our family vehicle?s. They are the best in the industry.

I am very happy with the service I get from Jennifer. She is happy, polite and efficient and wonderful to deal with. She will always get 5stars. The quality of the repairs is not good. They leave greasy fingerprints on white cars (husbands truck) and destroy parts then lie - my car. I am concerned about what I haven?t found yet. They get 3stars It is only for Jennifer I still come there for my service.

Nathan that handles the Lincolns was excellent to deal with.

Very quick and responsive to all of my needs in a vehicle. The entire process was smooth sailing. They helped me get into my new vehicle without it feeling like a dragged out process. I love my new Jeep and I would definitely recommend them to anyone and if they are still around when it’s time for my daughter to have a vehicle than that’s the only place we’ll go!!

My car wouldn’t start, called Lincoln, they sent a tow truck, did a full assessment, replaced my battery, sent a courtesy vehicle to pick up my husband when it was ready, and charged me $0. They also threw in a free Bluetooth speaker to boot. Fast, friendly, and no hassle at all!

Nathan at AutoNation helped me give the best Christmas Suprise gift to my wife this year, he made the car buying experience extremely easy!!!! The Finance Manger was amazing as well, my wife called right in the middle of filling out paperwork and she stayed silent until I could get her off the phone!!! Love this place😀

Wonderful customer service.

All my service was done correctly and warranty issue fixed and parts ordered promptly.

The service for my repairs was conducted at this dealership and was great.

Overall, very good. My salesman, Nathan, took care of me throughout the whole process and was especially good with explaining the technology.

From start to finish the easiest car buying process I have ever been a part of.

My service rep Whit Land was super with my car repair and was available to answer all my concerns

Great place to buy and service a vehicle.

Have been doing business here for years would not go anywhere else.

This car buying experience was really great! Ford gave me a better interest rate than my own bank. Autonation gave me $1000 more for my trade than any other dealership. I added a full warranty for less than any other dealer I'd talked to. I'm very pleased with everything.

The employees was the most patient and friendly I ever experienced. I would highly recommend this company to my friends and family.

The Service Dapartment frankly is absolutely terrible. I would highly recommend purchasing from this dealership. However, go else where for all service needs.

Minimal wait time and great waiting area with refreshments!

Gil Allen and Nate are great to work with. I have purchased 3 cars now and had terrific customer service!!!

I was leaving Orange Park and heading north on a 10 Hour Dr. Just short of the airport I hit a large truck tire that was in the middle of the interstate. When I inspected the car I noticed a hose or tube hanging and dripping fluid. I returned to AutoNation Orange Park at about 655. When I entered the building they asked if I had an appointment which I did.not.They said that they would get to it as soon as possible .within 20 minutes they had diagnosed the problem .A heater conduit. They fixed it and I was back on the road twenty minutes after I arrived.I would give them five stars definitely. J Dunlap LCDR, USN, Ret CRNA

It took over two weeks for me to make a decision about buying my third car from Auto Nation Ford...thank heavens Joe Portlock is a patient man! They gave me a fair deal on my 2018 Explorer and I traded it for a 2017 Subaru Outback! It’s great! The transaction was smooth and Joe has the patience of Job...I accidentally left the registration, two car magnets, and my battery jump in the SUV when I traded. He found everything and made sure I got it all back in my possession. I highly recommend him. He’s a great guy and a laid back salesman!

The service people are always very courteous and they always let you know what is being done to your car.

All of these stars goes to Whit and the people that did the work on my car. I've used Lincoln service for years and always had excellent customer service. My last visit was unprofessional, customer service dropped the ball and I'm really hoping it was a fluke.

I had an amazing experience at Autonation! Everyone was very pleasant and helpful. Great staff and great communication through the whole car buying process!

Jennifer on the Service Department is the best, we love her

Friendly, competent, reasonable, all you could ask for.

Jack and Brad were so helpful. They helped me find what we were looking for and did not push us into a decision. Hopefully we do not need another vehicle anytime soon, but if we do, we will definitely look to autonation ford.

I had a great experience with buying a car from AutoNation/Lincoln/Ford. I got there and I saw a beautiful car sitting there I wanted to look at, and Nate helped me with everything from my trade in to getting the car detailed. Nate even stayed late and it was his wife's birthday. Thank you so much for going out of your way for me. By the way I love my new car!!

I received a coupon for $39.95 oil change and tire rotation. When I arrived I was told there was a better deal and I could receive a 10% Veterans discount. After completion my bill was $160.00 I questioned it and it was changed to $120.00. When I got home I reviewed it closely and realized it was still wrong. I made 2 phone calls to discuss and have not received a call back.

The people and service was fine, however when I got home and read the invoice I realized they had installed an aftermarket oil filter and conventional motor oil. I made a bad assumption that going to the Lincoln dealer I would get an OEM oil filter and Motorcraft synthetic blend oil. I am a retired field service engineer and old age prevents me from doing my own repairs any more. Overall I was very disappointed.

There were black hand prints on the inside of my window from the technician. Was not there before i took it in. Other than that service was fine

Jack and Gil are awesome sales men! They went above and beyond to meet my somewhat crazy demands

No no no warning go somewhere else... The $35k vehicle I purchased from them supposedly went thru a “125 point mechanical inspection” broke down on me within a couple hours of leaving the dealership. After being stranded on the side of the road for hours and then with no transportation all weekend - They did finally get me a loaner and PROMISED me they would “take care of me”. Nope that was yet another lie, they literally could care less about customer satisfaction, fairness or honesty.. terrible experience!!!

From the first email to the first face to face meeting I loved my experience buying my new F-150. I had Nathan as my sales guy and the the finance dept never pressured me into anything. It was about a 1 hr process from start to finish. The offer they made on my used car was above any other dealership and they made it sight unseen. I couldnt be happier. Thanks for making the process painless and thinkless!!

Awesome buying experience!! Eric and Marley were absolutely wonderful!! knowledgeable friendly and professional. Marley went the extra distance and got us in the truck we’ve been looking for. If you’re looking for a truck AutoNation Orange Park is your one stop shop.

Good at what they say and do, very polite..

Last year I purchased a new F-150 from Auto Nation and I recieved a great deal. Thsi year when I wanted to surprise my wife withy a new Lincoln , it was Auto Nation I chose. Their staff is friendly and curteous and I have had nothing but positive experiences in the service department. A special recognition to David B. and Justin who made our shopping exeprience a pleasant one and Jennifer in service who always makes me feel like I'm the most important customer.

We experienced an untimely breakdown of our car and needed a replacement vehicle ASAP! Keeping the faith, we know, "God is Good", and was with us, and after working with AutoNation, we believe the gang over there are also GOOD!! We stopped in the dealership with the hope of returning home with a car. We were warmly greeted by a very non-salesmanlike young man named Eric Butler. Eric is a very poised and professional kind of guy, who knows his stuff about cars. He wasn't pushy or anything like what my husband and I expected we'd have to deal with to get into a car. Eric patiently showed us what options we had to choose from, given our circumstances, and helped us as we narrowed the possible choices down to 3 cars we really liked. Eric listened attentively as we explained what we were looking to accomplish, took our information, worked with his Manager on our behalf and put us in a beautiful new car! The staff worked together to provide us with great terms and awesome warranty options! Between Eric's genuine desire to assist us, and his Finance Director, John Kanicki's humorous and delightful personality while processing our paperwork, we came away with big SMILES on our faces for their quality customer service and willing **Attitudes**!! Needless to say, we will share our wonderful experience with our family and friends looking to buy a car. Without a doubt...AutoNation/Ford Lincoln-Orange Park location is the ONLY place we would refer people to go to, especially if they want to be treated well by a dealership that truly cares about their customers! Thanks guys for all of your help last night! It really means a lot to us.

Great & quick service!!

Love, love the service department at AutoNation Ford Lincoln especially Dan Coburn. I won't go anywhere else!

Love the team everyone is friendly. The lady who made the appointment was great. She called with updates often to keep me in the loop. The guy that picked my car up was very nice and handled my car with care

Awesome Experience! Friendly Staff Eager To Please Their Customers.

Muy buenos precios, y el personal bien atento.

Very good service

professional and nice!!!!

Autonation worked with us on our trade and showed us respect when no other dealer had. Super pleasant to work with and very upfront/honest about all of the aspects of car shopping! Would recommend!

Great and friendly service!!!

Jack Tashjian spent a good amount of time with me, test driving the available trucks and going through the ordering process. He was very helpful explaining the options/incentives/rebates available. Ended up ordering an F-150 with the options I wanted. Thanks Jack!

Excellent Service, Got an awesome Lincoln, and the entire experience was top notch. Showroom and restrooms were very clean, lounge area was stocked with free drinks and snacks. Keep up the excellent work!!!

I purchased a Ford Ranger Saturday. The price was reasonable and the sales and finance personnel were outstanding doing all they could to make this event was truly a pleasurable experience for me. I will recommend this dealership and these personnel to anyone interested in a new vehicle. For those interested I checked the actual mileage 300 miles, 1/3 highway 2/3 city average 25.2 mpg excellent in my opinion.

Love the employees here, everyone is so nice and welcoming. Love the coffee bar. When I purchased the car I was told first oil change complimentary but there was some miscommunication. Tammy hashed it out and was very professional about it. I am definitely going back for my car services.

Dan Coburn is very nice, have had him for a service manager for many years! Always very helpful.

Very good people—relaxed and attentive!

Wide range of available appointment times, speedy service, quality products. I was disappointed to find that "The Works" program had been discontinued and had to settle for a standard oil change. The services of the program could still be performed for an extra fee of course (tire rotation, fluid top off, check brakes, hoses, belts etc).

Great experience from start to finish with no pressure. Thanks for helping us find a Ford!

Service manager Jennifer is knowledgeable and pleasant to deal with. Shop is clean.

grate service and would recommend them to all my friends and family. Stephanie is AWESOME she had my fouces ready to go in record time. Thanks for the greatest service. Karen Cready

On June 26, I brought my wife's 2017 MKC in for service. The staff was courteous (Tom), the waiting room clean and the car was done within the hour. Thanks for work well done. Bill Smith

I recommend on nation link in Orange Park to anyone do you Gill Allen Is a top class sales person gets you in the vehicle that you’re looking for for the right price dress to get you in an out and as painless as possible very knowledgeable and just a very great experience

We had a great hassle free experience with AutoNation Ford. Gil Allen was wonderful to work with. We had been searching for a while for a vehicle, and AutoNation offered us the best deal!

We recently purchased a brand new truck and the amount of help and welcoming atmosphere from the moment we stepped out of the car was beyond pleasant. Charles and Marlee made our experience the best out of any car dealership I have been to in all of my years of vehicle shopping. The amount of help and dedication they showed in helping us get into a vehicle exceeded my expectations completely. We will definitely be coming back for all of our car and truck shopping needs!!! If you are in need of a new or used vehicle, even if you think you may have less than average credit, go see Marlee at Autonation Ford on Blanding!! She is great at what she does and is willing to go above and beyond to help you! Everyone that we encountered at the dealership was wonderful and we thank you!!!

Exceptional and knowledgeable staff especially Doug Laurence and David Bruton. Love my new F-150!

Dropped off a car for Enterprise friendly service and employees

The dealer really listen to what I needed and went to write what I was looking for he's very patient with my questions

Dan O'Neal is always a pleasure to work with.

Fast service, Dan takes very good care of my suv , very professional .

Wife loves the awesome job you do on oil changes. Nice waiting area and the mechanics do not pressure her. They explain to her what needs to be done and why versus telling her what needs to be done. Thanks for putting her at ease when she is getting oil changes!!

I highly recommend auto nation Ford. I bought my edge there and service was great. I went back for an air bag recall to have it fixed. They got my appt to my specific day and time, had the part in, plus only spent 1 1/2 hours verses 2 + what they quoted it would be done. on top of this I had my oil changed too. ms Jennifer in service department should get a gold start for her excellent customer service. she was awesome and super helpful and friendly. leann

I started looking for a truck using the employee car buying service website through my work. Several dealerships contacted me, and I settled on AutoNation Lincoln Orange Park because I felt most comfortable dealing with Malcolm Daigle. Malcolm was great throughout the whole process. When I requested information, Malcolm provided it. Malcolm was personable and kind, and he never pressured my wife and I. He let us evaluate the information and make the decision. There was no haggling regarding the sales price on several F150 models. Malcolm presented the Xplan pricing and all available discounts for each vehicle upfront. All of the pricing information was very much in average ranges based on the research I had done prior. Very thankful that Malcolm was straightforward and forthcoming because it made that part of the process stress free. We did ask Malcolm and the AutoNation team to provide a trade in offer for our 2008 Nissan Xterra with 147k miles. The initial offer was pretty low but expected. It was more for information gathering than anything else. My wife and I decided to tap the brakes on buying a truck for a few days after this offer, so we could evaluate if we even wanted to trade in the vehicle at all. Malcolm understood and did not pressure us. A few days later, Malcolm reached out to us. My wife and I had already decided to purchase a F150 without trading in the Xterra. We scheduled an appointment with Malcolm to purchase the vehicle. Malcolm communicated with us to keep us updated throughout the week until the appointment. We handled all the preliminary paperwork via online, email, or text. Pretty easy. When we came in, we met with Malcolm and he was well prepared. He presented the truck to us and made sure we knew how everything worked. Truck looked great! We worked with John in finance and he was very straightforward as well. We met a few other AutoNation team members as well. Everyone was polite and courteous. This overall was the best vehicle purchase we been through. A sincere thank you to Malcolm Daigle and the AutoNation team!

Thank you Auto Nations of Orange Park for an easy buying expirence. My salesman Charles was great to work with. He was Professional, knowledgeable and respectful. He worked with me to find exactly what I wanted and though the Orange Park location did not have the explorer I wanted, he drove to Stark, Fl and brought one back for me in just four hours. This is my third vehicle from this location and will come back again. Mike P Middleburg Fl

We deal with Jack Tasjian for all our car purchases. This was our 4th vehicle with Jack. We anticipate a 5th vehicle within the next 2 years. Jack is our Guy.

The service department can not be beat. I have used them for service since about 1985 for over 10 new Fords. The staff is knowledgeable, friendly and responds quickly to questions. When I go in for service it is always great to see my great friends Kathy, Tammy and of course Barry. I have known and respected these people for over 30 years. It is over a 45 mile drive one way, but well worth it.

Excellent service! Brought my mother-in-law's car in with no appointment and Dan jumped on it and got the service guys to change oil and filter and was out in less than 45 minutes

Lincoln dealer that treat you like a Ford owner never will buy a lincoln again

Very happy with there Service. Had a leak in the back of a Ford Escape. Greg Brawn immediately set up appointment to get fixed, was very happy with the service. Will go back for more services.

Love doing business with them. Always friendly and willing to help. Jack is the best! Chris in finance is awesome as well!! Would definitely refer people to them and recommend this dealership!

Had a great experience shopping there. Salesman jorell Johnson was great!! Would recommend this place to everybody. The staff is friendly professional and not to pushy. Anybody wanting to buy a vehicle this is the place to go. 👍👍👍👍

Every member of the staff was kind and courteous. In addition they answered every question and offered repair to any part of the vehicle I found damaged. I am very satisfied with the service and product I received.

Gregg in the service department was awesome. I’m very impressed with this dealership. I will be back here for my next vehicle. Top notch professional staff

Jack took such good care of us! Spending time at a car dealership with him taking care of us is more than barable, almost a delight!

On time, friendly, no pressure. I’ll see you for the next service, or perhaps a 2016 Lincoln MXC

Everything. From courtesy to coffee.

Fair pricing and good customer service

Friendly, dependable service for my Ford.

Could not have wished for a better experience. Good information, fast answers to every question, sweet young man helped me from front door to delivering my new MKC. A happy granma, first time to buy a car on my own and it was a pleasure. Not to mention 'I think I got a good deal!" .

Customer service is on time I even got a phone call letting me know my truck was ready for pickup

we had a great buying experience from the first text I received from Malcolm Daigle our sales rep. Treat with the upmost respect. Malcolm knew the truck we bought and knew everything about it. Never any high sales pitch, it was like talking to your best friend. I feel I made a friend in Malcolm , could not ask for anything more. Autonation went the extra mile for us and I highly recommend them if you are looking for your next car or truck. Thank you again Malcolm and good luck in your career Rich and Claudia of Madison Florida, Yes we drove almost two hours to buy a truck from them, that in itself should say it all

Pleasant sales people and timely service.

Service Department is very friendly and professional. The work is done right and quick!

The salesperson Bruce was great he actually went to another city and pickes the car up.

This is a great place to purchase a new truck. Very help on getting me exactly what i wanted.

! This buying experience has been the most different and pleasurable buying experience that I have ever had. I have bought several cars, motorcycles, and houses in my life and had buyers remorse after most of them. Looking at the final numbers and what I got after most of them, I always felt like “they got me” “they saw me coming and took advantage of me” I feel completely opposite about this purchase. I feel as if the price was fair, zero pressure, and never have had someone take care of me as a customer after the sale like Joe P. and the whole team did. Most dealers feel like they got there money and there is no need to be Johnny on the spot anymore. Joe P. you have made every detail and follow up after the sale just as high priority as if you were doing it to get the sale. I can’t rave enough about this experience.

I am highly pleased with the service work supervised by Tammy - she is the best. I keep asking AutoNation to find another satellite office in Fleming Island. I do not like going into Jacksonville and I don't want to go to Garber.

Jennifer did a great job getting me in and out quickly and even surprised me with a free wash on my truck!! Very polite and professional I am now an Autonation "customer for life"!

My son and I had a great experience AutoNation Lincoln Orange Park. They did a wonderful job at answering questions, providing options and giving a great deal in financing. Thanks! We will be back when we're ready for another vehicle.

THE SALES PROCESS WAS DONE PROFESSIONALLY. THEY ANSWERED ALL MY QUESTIONS AND WERE VERY FRIENDLY. GOOD JOB!!

David assisted us in locating the vehicle with all of the options that we were looking for. He was very pleasant to work with and made the experience from test driving to closing go smoothly.

Everything! This was my second lease and the process was smooth the entire time. Special thanks to Roberta Hall for finding me my awesome 2019 Explorer. Just what I wanted! Also a thank you to the entire team that assisted with the sale.

First of all, I reason why I would not recommend ANLOP is because I got a second opinion on repairs that needed to be fixed on my 2005 F150 and the repair shop stated that there was nothing wrong with my rotors or brakes and he mention that they looked new. I remembered when I purchase my truck, the seller showed me a receipt that he put new rotors and front brakes on the truck. I have driven this truck under 6,000 miles. Also. the price that you guys quoted me for the sway bar link both was about 3 times more the price that I paid for at the car repair shop. I believe in taken care my truck but I refused to allow AutoNation Lincoln of Orange Park to overcharge me for anything. I hope a lot people realize that car dealership can be a RIP off especially if a customer is not familiar with certain cost. Please do your homework and purchase an extended warranty, preferably with CarShield, they're the best. I hope someone in the compliance or complaint department call me. I really don't believe anyone reads negative feedback anyway.

Sales and staff was very helpful. This was first buying experience where I felt very comfortable

have been doing business with Tammy first at Ford Quicklane when it was in Orange Park since 96' and more recently at Ford Autonation, have purchased 2 vehicles, 1 with Gill and the most recent with Nathan, could not be happier, great service, great sales team, comfortable atmosphere, way to go Ford Autonation !

Great place to have your car serviced.

custom service, Don did not give compete information concerning service time and did not offer a rent car. the 1800recall center stated that a rent car can be used until all service was done. i ask about the rent car and i was told after 250 hours of waiting "i needed to check on your car". I feel if i had not ask about the rental i would had to wait another 250 or more hours.

Our salesman Malcom was very knowledgeable and informed about his product, he made the experience quite wonderful. And then there was Nathan who was so passionate as well as informed too, I wouldn’t buy a car anywhere else

They are great and good service My second car I get from them

I took my Jeep there to get an oil change. Excellent and professional customer service and they had it done very quickly! Definitely recommend!

Good and quick service.

I recently purchased my Dream Sports Car, a 2016 Chevy Camaro Convertible at AutoNation, sight unseen. The team at AutoNation, especially Jordan Jenkins took care of everything and helped throughout the purchase and delivery process. These are true professionals who take excellent care of their customers. Thank you AutoNation. I am a customer for life. Alex Shoimer Manalapan, NJ

Second vehicle being serviced by Auto-Nation. Well satisfied.

Went in to purchase my first car and David was our sales associate. He was wonderful! He was very knowledgeable on the vehicle I was interested in and made my first car buying experience very comfortable! He schooled me on all the features the car had and all the previous maintenance done by the previous owner. Thank you David!

great experience buying a car here. Everyone is very nice and helpful.

We were looking for a F350 with very specific option requirements for towing a large RV 5th Wheel Trailer. Nathan Goodroe, Truck Sales specialist was not only able to find one, but had it ready to go before we even got to dealership (emails and phone calls to discuss details before). He had knowledge and skill to provide info and guidance in selection process. Talk about confidence of having vehicle sitting by front door waiting for us! We drove it home at end of the day. Very positive experience not only with our sales person, but all the staff!

I called malcolm daigle at auto nation and discussed with him me and my wife would like to trade in our vehicles and get a new one. malcolm was knowledgeable and professional. the trade and deal on the new vechile was outstanding!!!! I never felt pressured and he went above and beyond to help and explain everything. we got a 2018 ford explorer and it is amazing. everything we wanted and more. we couldn't think autonation and malcolm enough. we will buy from him and autonation again. very pleased and satisfied customers. 5 stars !!!

Good people in Sales and Service. Always taken care of. Thank you to all the people that take care of us.

Tammy in the service department is always so helpful and courteous.

Awesome place to purchase a new or pre-owned vehicle. Been buying and serving my vehicles here for 18 years! Love the staff!

the wonderful and courteous and friendly treatment and fast service was no surprise I received this treatment every time I take my vehicle to Auto Nation the five star service I know I will receive every visit.

Great service they definitely have my business

Quick in and out service. Tammy from the service department was on my vehicle's service, came to me with all the answers to my questions explained the steps and what was required. Great team member

Recently bought a Lincoln MKZ. I had Bob for a salesperson and John for finance manager they were both so awesome. I had gone down to Kia down the road and they had really tried to do a shady deal on me. When I came back I filled out the application left and within an hour and a 1/2 Bob had text me saying that everything was ready to go I came by and sign paperwork and then was ready to go. They are so professional here and really work to earn your business. If I could give 6 stars I would!!

Great professional service.

Excellent experience. My husband Bruce and I were impressed from the moment we walked in the showroom. We were introduced to our salesman, Tony Escalante whose professionalism and demeanor was top notch. Answered our questions in a timely manner and showed us all aspects of the SUV we were interested in. New Vehicle Director, Emillio Rampone suggested we keep the car for the weekend which was a first. No dealer had ever offered this.We purchased a 2018 Ford Explorer Platinum. From our excellent salesman Tony Escalante (Best of the best), Emillo to Richa Owen in Finance, we were very pleased with our pressure free service and wonderful customer service.

Have been in for warranty service twice now. Though it's an enormous Dept, work was done well and timely. I've never had an issue with getting any of the warranty work approved, especially with worn trim pieces that could be argued "wear and tear". They don't have loaners but will pay for a rental that is on site. My only issue is that my Lincoln has three rows but the rental loaners are all smaller two-row SUVs.

We traded our daughter's car in on a car to be in our names. AutoNation has NOT paid off the trade in. We found this out because she canceled her insurance (because she no longer owns a car) and she received a letter from DMV that her license would be suspended in 14 days because she canceled her insurance. Upon checking we found that AutoNation did not pay off the vehicle and the bank says her payment is now 2 weeks past due. The DMV also still shows the vehicle to be registered to her with a lien on it. This is a huge mess and now AutoNation is telling us that we should have made the next payment and should have kept the insurance on the car. Seriously? Why would you do that for a car you traded in and was told would be paid off in less than 20 days? So AutoNation messed up big but they want to blame us for this fiasco. DO NOT DO BUSINESS WITH IDIOTS!!! WE WILL NEVER PURCHASE A CAR FROM ANY AUTONATION FACILITY. If I could give this car back to them, I would. Our next step is to contact our attorney immediately.